Inbound Contact Center Supervisor jobs in Somerset, NJ

DIGI America Inc. has an immediate opening in our Customer Service department. The customer service representative will support our Customer Service hotline.

Responsibilities and Duties

• Answer incoming calls and entering customer information into our ticket system in order to open up a ticket for service.
• Staying on top of entering changes and adjustment or cancellations
• Make outgoing calls to our service providers to ensure customer service calls are handled in person
• Following up on service calls to ensure customer’s issues have been resolved and closing out calls.
• Handling any paperwork that needs to be processed.
• Helping out with any other work office tasks
• Demonstrate a high level of professionalism, even under stressful situations
• Call Center Customer Service Representative will also be taking part in a cell rotation for after-hours hotline support. This rotation has additional compensation apart from regular pay.
• (More details can be given in person during the interview.)

Qualifications

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong computer skills including all Microsoft office products
• Professional appearance and demeanor
• Dependability and punctuality
• Valid driver’s license
• Customer service experience preferred but not required

Benefits

• This is a full-time position, Mondays to Fridays 8 am to 5 pm and we offer full-time benefits, including
• Health insurance
• Paid Holidays
• Paid Vacations
• Profit Sharing Plan
• 401K plan

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person