Information Services Consultant jobs in Modesto, CA

Under direct supervision, the incumbent is responsible for the operational support functions of the department and all self-support enterprises (Parking Management Bureau, Patrol, Parking, Livescan, etc.). The incumbent will collaborate with technical and non-technical customers as well as technical support staff assigned outside of UPD. Incumbents in this role have varying levels of responsibility for direct consultative support and training to students, staff, and faculty on information technology-based systems primarily in the areas of applications software, multimedia, database resources, and network support, but may include a moderate degree of hardware consultation and support. May have responsibility for supporting academic or administrative departments, lab and/or classroom needs, using available information technologies and resources.

• Provide consultative support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
• Assist users to develop or use applications and software packages and their features.
• Install, configure, and modify applications, networks, databases, and other systems.
• Provide academic course management and related services to faculty.
• Act as a liaison and interface between faculty, staff, and information systems resources and staff.
• Provide technical advice and expertise in the evaluation, purchase, upgrading, and maintenance of software and/or hardware resources.
• Advise and assist faculty, staff, and students in the selection of available software, hardware and/or database systems, and sources to meet their needs.
• Research available products and systems and recommend alternatives to meet identified needs.
• Participate in needs assessments and evaluate potential purchases for compatibility with existing systems.
• Specify maintenance contracts.
• Prepare requests for proposals, cost estimates, and justifications.
• Administer databases and ensure that data sources are accurate and readily accessible to the user community.
• Develop assigned databases using database management packages/systems.
• Develop and administer data policies, procedures, and standards.
• Analyze and define data requirements.
• Maintain database archives by acquiring/installing data sets and documentation.
• Assist in data transfers and file sharing via utility programs.
• Monitor, analyze, and verify data to ensure integrity.
• Develop policies and procedures for access to remote resources and provide access to these resources.
• Provide training and communication materials to users that maximize their ability to utilize system capabilities, features, and other resources.
• Develop and/or conduct formal training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems.
• Write user documentation, user guides, instructor guides, training outlines, and technical training publications.
• Ensure lab, studio, classroom, and/or stand-alone information systems are fully operational and secure.
• Analyze and monitor system performance and usage.
• Coordinate multimedia components for lab or classroom use.
• Schedule facility use and ensure appropriate staffing.
• Monitor facilities software and media libraries and inventories.
• Establish facility security and operational policies and procedures.
• Ensure proper maintenance and support of assigned lab/ classroom/stand-alone systems.
• Use utility and file programs to recover and back up data.
• Re-install damaged or deleted software.
• Troubleshoot errors in system operation and initiate repairs.
• Configure media components and/or local area networks (LANS).
• Administer site LAN including maintenance of related hardware and software.
• Develop instructional and/or research techniques and applications using technology to enhance and facilitate academic and educational objectives.
• Devise methods for integrating technical tools and applications into faculty instructional delivery and student projects.
• Develop models and prototypes for research projects using appropriate software packages, utilities, and product features.
• Develop courseware and curriculum software tools.
• Aid faculty in researching computing and media software materials.
• Conduct needs analysis and monitor instructional/research needs on campus.
• Conduct research and prepare technical justification for grants.
• Multimedia Origination: Create multimedia programs that meet academic and administrative goals.
• Develop and execute multimedia presentation proposals that incorporate all technical and media elements.
• Develop detailed production plans for multimedia projects including staff, budget, facility contracted services, and production schedules.
• Develop multimedia and/or computer-based interactive instructional applications and materials that include such elements as moving video, sound, computer animation, and text for faculty use in classrooms and tele classrooms.
• Function as a producer and director for multimedia projects ensuring coordination of all media and technical elements including narration, computer graphics, audio and visual effects, recording, mixing, and transmission as appropriate to the project.
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
• Other duties as assigned.

Experience: Experience in technical information systems and application program packages.

• Demonstrates 2 years in technical information systems and application program packages or directly related experience.
• Experience in higher education or educational settings.
• Prior experience with Parking Management Bureau, Patrol, Parking, Livescan or DMV.
• Prior experience providing lead, direction, training.
• Experience working within law enforcement agencies.

• Ability to apply consultative skills to assess user needs and provide appropriate support.
• Knowledge of information technology systems and/or applications, including campus wide systems and multimedia environments, access procedures, networks, and/or databases.
• Ability to integrate multiple applications and/or systems.
• Proficiency using standard software packages.
• Ability to analyze data requirements and research data availability and access methods.
• Knowledge of data administration principles and techniques.
• Knowledge of network administration.
• Ability to coordinate and implement data exchanges and conversions.
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation.
• Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
• Knowledge of statistical and/or research databases.
• Subject matter expertise in a specialized discipline or body of knowledge.
• Ability to identify, develop, and coordinate plans for use of site resources (e.g., staffing budget, and materials) and to define site procedures for ongoing administration and maintenance.
• Ability to maintain materials, inventory, and technical references and administer facility and system security practices.
• Knowledge of system utilities, features, installation and maintenance procedures, and general operation.
• Basic knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs.
• Ability to perform system, database, and network maintenance tasks and to use standard software packages.
• Knowledge of local area network system configuration, protocols, and/or transmission media.
• Ability to analyze and troubleshoot system connection and interface malfunctions.
• General knowledge of operating systems and hardware for problem identification and analysis.
• Knowledge of copyright laws and industry standards.
• Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training. Instructional/Multimedia Development:
• Knowledge of instructional design theories and methodologies and ability to apply them.
• Knowledge of database sources and large-scale computing and information resource networks.
• Knowledge of and ability to evaluate instructional software, courseware development, and multimedia applications.
• Ability to perform research design using statistical methodology and application resources.
• Knowledge of systems design and technology integration techniques.
• Ability to provide software development and programming support for instructional applications.
• Knowledge of user interface design principles and applications.
• Ability to develop and create multimedia/video productions.
• Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements.
• Ability to design, develop, and implement instructional applications.
• Subject matter expertise in a specialized discipline or body of knowledge.

• Available to work multiple shifts (day /evening/after-hours/on-call) and weekends when required to align with the operational needs of the campus and department.
• Must be available to respond to emergency situations on an as needed basis.
• Ability to work outdoors for extended periods during special events/outreach in high heat or inclement weather conditions.
• Travel to client agencies off campus for extended periods of time, attend training sessions locally or statewide when required.

• A valid California driver’s license.

Applications will be processed in accordance with Article 9.3 of the CSU/CSUEU Memorandum of Understanding. Preference will be given to qualified individuals currently employed at CSU Stanislaus in bargaining units 2, 5, 7, and 9 except when it is determined that it is necessary to appoint outside applicants to meet the best interest of the campus by obtaining specialized skills and abilities not available from current employees.

California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion – one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

Clery Act Disclosure

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at:

CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.

The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE