Information Services Consultant jobs in Rock Island, IL

Stanley Consultants is currently looking for an Associate Information Services Technician for our Muscatine, IA office.

JOB SUMMARY:

This position is responsible for supporting company members on the use of computers and software applications. Duties include setup of workstations, software configuration and installation, and resolution of issues and problems that may arise. Duties may also include preparing and providing user training.

ESSENTIAL DUTIES:

• Determining computer specifications
• Setup of computers and related peripherals
• Diagnosis, maintenance and repair of computers
• Installation and configuration of software
• Providing user support for questions and problems with hardware and software
• Providing application training for users
• Basic network concepts and troubleshooting skills
• Offering technical support on-site and via phone or email
• Image and deploy new computers

JUDGEMENT AND INITIATIVE:

Functions with minimal daily supervision and assumes some project and systems administration responsibility. Receives minimal day-to-day operational supervision from department manager.  Performs daily and routine tasks with a minimum of supervision.  Performs more complex and less-routine tasks with general supervision.

DESIRABLE QUALIFICATIONS:

• Degree in related field and 1-3 years of IT experience, or equivalent applicable work experience
• 1-3 years of IT-related experience
• Technical proficiency in personal computers and major desktop operating systems (Windows 10 and Windows 11)
• Technical proficiency in the Apple IPhone IOS and the Android OS
• Proficiency in Microsoft Office and Office 365 Online
• Superior client relation skills

PERFORMANCE STANDARDS:

• Technical competence
• Customer service skills with the user group
• Accurate interpretation of problem statements
• Ability to fix technical problems
• Effective communication with users
• Amount of supervision required
• Amount of initiative shown

PHYSICAL DEMANDS:

Physically capable of handling workstations and monitors weighing approximately 50 pounds; using and reading from a PC for extended periods of time; moving around a crowded Network Operation Center; need to go to end-users locations; and physically open and work on servers, PC’s, and other communications equipment.

Base Compensation: $22.00 - $25.00

Stanley Consultants is committed to maintaining transparency in our hiring process, including providing information about compensation. The starting salary for the successful candidate in this position is competitive and will be determined by the selected candidate's qualifications and experience, geographic location, internal equity, company policy and practices.

Are you ready to take your career to the next level with a company that is committed to innovative growth and improving lives in the communities where we live and work? Stanley Consultants is an award winning, interdisciplinary consulting firm providing program management, planning, design, permitting, engineering, and environmental services. Recognized for its commitment to client service and a passion to make a difference, Stanley Consultants brings global knowledge, experience, and capabilities to serve federal, municipal, and industrial clients. Stanley Consultants solves complex challenges in power generation and delivery, transportation, water, energy, and industrial plants, building services, and the environment. Since 1913, Stanley Consultants has successfully completed more than 50,000 projects globally in more than 100 countries, including all 50 of the United States and its territories.

Throughout our history, Stanley Consultants has remained an employee-owned company, committed to a legacy of professional independence and objectivity. The commitment to private ownership, shared responsibility and reward has sustained us for more than 100 years.

A Great Place to Work: Become a Member

Once you are hired at Stanley Consultants, you become a member of our member-owned company. Our Core Values speak to the capabilities, initiative, integrity, creativity, and commitment that make you, as a member, our most important asset. As a member, you have the opportunity to chart your own career path and play a role in shaping our mutual future.

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