INFORMATION TECHNOLOGY GENERALIST performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Being an INFORMATION TECHNOLOGY GENERALIST may be involved in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives. Requires a bachelor's degree. Additionally, INFORMATION TECHNOLOGY GENERALIST typically reports to a supervisor. The INFORMATION TECHNOLOGY GENERALIST occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an INFORMATION TECHNOLOGY GENERALIST typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Client Services Technician, Information Technology-24000000H1
Description
Client Services Technician (Information Technology Technician 1 MR05)
Information Technology
University of Tennessee, Chattanooga
The Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Client Services Technician is to provide first-line support for all staff and students at the University of Tennessee at Chattanooga.
If the Technician cannot resolve the issue, they will escalate to advanced staff in other IT areas for resolution. The Technician is responsible for logging incidents and service requests while seeking to resolve them so that service levels, customer satisfaction, and targets are achieved and maintained.
Primary Responsibilities :
Utilizing remote support tools when necessary to address customer needs
The ideal candidate will possess the following :
Knows and executes on decisions which are within their scope
Knows and asks for assistance on decisions which are outside of their scope
Experience and knowledge with desktop operating systems including Windows and Mac OS
Application support knowledge
Incident management application knowledge
Interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Demonstrated problem-solving and multi-tasking skills
Good documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Review of applications will begin March 14, 2024, and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Minimum Qualifications : Typically requires a high school diploma and one year of relevant experience, or an equivalent combination of education, training, and experience.
Preferred Qualifications : 1 year of troubleshooting technical support, 1 year of technical (hands-on) hardware & software installation experience, 1 year of Customer Service experience, and prior higher education experience are preferred.
Qualifications
Information Technology - Technical
Primary Location
US-Tennessee-Chattanooga
Organization
Office-Info&tech
Schedule
Full-timeCampus / InstituteChattanooga
Job Posting
Mar 4, 2024, 9 : 27 : 54 AM
Last updated : 2024-03-04
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