INFORMATION TECHNOLOGY GENERALIST performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Being an INFORMATION TECHNOLOGY GENERALIST may be involved in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives. Requires a bachelor's degree. Additionally, INFORMATION TECHNOLOGY GENERALIST typically reports to a supervisor. The INFORMATION TECHNOLOGY GENERALIST occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an INFORMATION TECHNOLOGY GENERALIST typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Description
JOB SUMMARY
The job of the Information Technology Support Specialist is a service oriented position that is dedicated to ensuring that our patients, providers and administrative staff are supported in a manner that fulfills the teaching and medical care mission of the organization.
The position works independently to perform routine and moderately complex customer focused technical expertise on micro computing and networking related issues. This position maintains the security and functionality of the micro computing and networking infrastructure, including hardware, software and peripherals. This position requires a high level of understanding and knowledge of integrated information systems, technology products and services to assist end users with timely and accurate problem resolution. Works closely with end users at all levels in support of installed medical software. This position requires the ability to work independently and as a team member when collaborating with others in the organization. The position requires excellent listening skills, an analytical nature in approaching problems and a detail oriented mindset.
This position reports to the Information Technology Support Manager
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