INFORMATION TECHNOLOGY GENERALIST jobs in Springfield, MA

INFORMATION TECHNOLOGY GENERALIST performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Being an INFORMATION TECHNOLOGY GENERALIST may be involved in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives. Requires a bachelor's degree. Additionally, INFORMATION TECHNOLOGY GENERALIST typically reports to a supervisor. The INFORMATION TECHNOLOGY GENERALIST occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an INFORMATION TECHNOLOGY GENERALIST typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Information Technology Infrastructure Technician
  • Mount Holyoke College
  • South Hadley, MA FULL_TIME
  • Job no: 493831
    Work type: Staff Full-time
    Location: South Hadley, MA
    Categories: Information Technology

    Position Type: Staff Full-time

    Hours per week: 37.5

    Weeks per year: 52

    Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.; occasional nights and/or weekends as needed


    Department Summary & Job Purpose:

    Library, Information, and Technology Services (LITS) is committed to empowering a diverse and inclusive learning community, equipping every person to engage the world purposefully. LITS connects people with the information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavors.

    The Information Technology Infrastructure Technician reports directly to the Head of Enterprise Services and is responsible for the installation, management, field support, troubleshooting, and, in some cases, the design of low-voltage and network-attached devices and equipment managed and maintained by LITS. This includes critical IT services such as campus phones, ID (OneCard) systems, blue light phones, and an array of alarm and public safety systems.

    This position is a member of the Technology Infrastructure and Systems Support (TISS) Group, which focuses on providing the technology base and its accompanying framework for the electronic resources and services that support the College. Operations within the TISS Group include data center operations, networking, web application support, business intelligence, and administrative computing.


    Core Job Duties and Responsibilities:

    • Install, configure, repair, and maintain devices such as access control controllers/readers, servers, transaction terminals, video surveillance and alarm equipment, ID (OneCard) card production equipment, network switches, access points, and phone handsets.
    • Assist with system design, analysis, and development. Make recommendations for system, equipment, and IT service improvements and upgrades.
    • Design, build, and maintain a variety of campus alarm systems monitoring critical equipment, secure spaces, and environmental conditions.
    • Ensures all equipment is up-to-date and operating effectively; makes repairs as necessary, including shipping and receiving all RMA requirements.
    • Maintains documentation, including diagrams, annotated building floor plans, workflows, and configuration information.
    • Ensures compliance with professional and technology standards, license and regulatory requirements, and MHC standards, policies, and procedures.
    • Implements preventative maintenance program and regular hardware inspection.
    • Supports Public Safety and other administrative and academic departments with multiple integrated systems.
    • In partnership with the LITS Help Desk, identifies, investigates, and resolves complex problems.
    • Maintains high quality customer service standards, responding to questions and problems. Actively works with colleagues in LITS to create a welcoming and user-centered environment where diverse students, faculty, and staff can thrive.
    • Required to be on call 24/7 as needed in rotation with other team members to respond to issues with securing buildings, alarms, and access points.
    • Participates in staff meetings, technical discussions, and negotiations with other departments.
    • Develops strong working, collaborative partnerships within LITS with the College community, Five Colleges, and others to proactively identify, recommend, facilitate, and implement appropriate and effective policies, services, resources, support, and procedures that improve the ability of the College community to accomplish its teaching, learning, research, and administrative goals.
    • Attends and contributes to major campus-wide or LITS-sponsored events, which may be held at night, on weekends or holidays, and are part of every employee’s core responsibilities.
    • Performs related duties as assigned.


    Qualifications:

    • At least 5 years of experience working on or with electronic control systems, IT infrastructure, and/or wiring and associated protocols.
    • A strong knowledge of electrical circuits is preferred, including using electrical testing equipment to troubleshoot and repair low-voltage components and systems.
    • Experience using software including card-access control platform and Microsoft Office or Google G-Suite products. The ability to run and troubleshoot reports using application software (i.e., phone and OneCard systems) is desired.
    • Demonstrated ability to organize and prioritize a series of complex and interdependent work assignments.
    • Ability to work individually, and within teams a multifaceted organization.
    • Must have strong attention to detail, demonstrated resourcefulness, analytical ability, and ingenuity.
    • Commitment to customer service and inclusivity, including strong interpersonal skills.
    • Possesses integrity, ethics, and respect for confidentiality.
    • A criminal background check is required.

    Preferred Qualifications:

    License/Certifications:

    Compliance Requirements:


    Physical Demands:

    • Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation. Comfortable on a ladder, occasionally no more than 10 feet.
    • Frequently twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, write by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 50 pounds.
    • Occasionally kneel/crawl and operate foot and/or hand controls.

    Working Conditions:

    • Work is performed in both interior and exterior environments across campus.
    • Frequent travel on campus to departments/buildings or local off-campus locations is also required.


    Background Checks:

    At Mount Holyoke College, we prioritize the safety and well-being of our community members. To ensure this, we require all new hires, affiliates, and others to undergo comprehensive background checks before joining our institution. Our Office of Human Resources manages and conducts these checks, including screenings for CORI, SORI, credit history, and driver credentials. Additionally, the Five College Office of Compliance and Risk Management works to coordinate and facilitate these checks in accordance with our policies.

    Special Instructions for Applicants

    Apply online; application materials must include:

    • A cover letter summarizing interests and qualifications
    • A complete resume or curriculum vitae (CV)
    • Contact information for three professional references


    Mount Holyoke College is a women’s college that is gender diverse. The college is devoted to ensuring that all its employees and students have equal access to opportunities in education and employment. In accordance with state and federal law, Mount Holyoke College does not discriminate in employment against individuals based on their race, ethnicity, color, genetic information, sex, national or ethnic origin, religion, age, physical or mental disability, marital status, sexual orientation, pregnancy, gender identity or expression, ancestry, veteran or military status, or any other legally protected status.

    Mount Holyoke College is an Equal Opportunity Employer.



    Advertised: 19 Feb 2024 Eastern Standard Time
    Applications close:

  • 19 Days Ago

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Information Technology Associate
  • Rug Pad USA
  • Suffield, CT FULL_TIME
  • Information Technology Associate Rug Pad USA is a growing e-commerce business looking to find ambitious, creative, and innovative individuals to help take the company to the next level. Started in 201...
  • 3 Days Ago

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Visiting Assistant Professor of Computer Science and Information Technology
  • wne
  • Springfield, MA FULL_TIME
  • The Department of Computer Science and Information Technology invites applications for two one-year Visiting Assistant Professors with a focus on instruction, to begin in Fall 2024.Visiting Assistant ...
  • 23 Days Ago

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Senior Consultant Informationssicherheit (m/w/d)
  • GULP Information Services GmbH
  • Dresden, MA FULL_TIME
  • Festanstellung Dresden Vollzeit Start 02.04.2024 80.000 - 110.000 EUR pro Jahr Senior Consultant Informationssicherheit (m/w/d) Festanstellung Dresden Vollzeit Start 02.04.2024 80.000 - 110.000 EUR pr...
  • 18 Days Ago

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Insurance Inspector
  • Information Providers, Inc
  • Turners Falls, MA PART_TIME
  • Are you looking for a new career that allows you to work independently, is flexible, and challenging every day, then we have a new and exciting career for you! Come work with US!We are looking for Exp...
  • 3 Days Ago

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HR Generalist
  • Climate Engineering Companies
  • Springfield, MA FULL_TIME
  • We are a growing company located in Springfield, MA looking for a motivated individual to join our team. This position is located in our corporate office in MA, and covers all of our additional facili...
  • 2 Days Ago

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0 INFORMATION TECHNOLOGY GENERALIST jobs found in Springfield, MA area

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School Office Staff
  • GetSelected.com
  • Springfield, MA
  • Free job-searching + PD for educators. Find a school you love! Position Description School Office Staff at multiple part...
  • 3/28/2024 12:00:00 AM

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School Office Staff
  • GetSelected.com
  • Bristol, CT
  • Free job-searching + PD for educators. Find a school you love! Position Description School Office Staff at multiple part...
  • 3/28/2024 12:00:00 AM

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School Office Staff
  • GetSelected.com
  • Hartford, CT
  • Free job-searching + PD for educators. Find a school you love! Position Description School Office Staff at multiple part...
  • 3/28/2024 12:00:00 AM

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School Office Staff
  • GetSelected.com
  • Worcester, MA
  • Free job-searching + PD for educators. Find a school you love! Position Description School Office Staff at multiple part...
  • 3/28/2024 12:00:00 AM

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School Operations Staff (Hiring Multiple Role Types)
  • GetSelected.com
  • Springfield, MA
  • Free job-searching + PD for educators. Find a school you love! Position Description School Operations/Data/Finance Manag...
  • 3/28/2024 12:00:00 AM

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School Operations Staff (Hiring Multiple Role Types)
  • GetSelected.com
  • Suffield, CT
  • Free job-searching + PD for educators. Find a school you love! Position Description School Operations/Data/Finance Manag...
  • 3/28/2024 12:00:00 AM

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Employee Relations Specialist
  • Associated Electro-Mechanics Inc
  • Springfield, MA
  • Job Description Job Description We are seeking a Employee Relations Specialist to become a part of team! You will be res...
  • 3/27/2024 12:00:00 AM

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Office Administrator Executive Assistant
  • Mac-Lad Corp
  • Windsor, CT
  • Job Description Job Description We are seeking an Office Administrator Executive Assistant to join our team! You will pr...
  • 3/26/2024 12:00:00 AM

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for INFORMATION TECHNOLOGY GENERALIST jobs
$80,858 to $100,560
Springfield, Massachusetts area prices
were up 1.6% from a year ago

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