INFORMATION TECHNOLOGY GENERALIST performs overall information systems planning, implementation and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, troubleshooting to ensures optimum utilization of IT resources. Being an INFORMATION TECHNOLOGY GENERALIST may be involved in hardware/software/vendor selection, security, training, coordination and scheduling of IT initiatives. Requires a bachelor's degree. Additionally, INFORMATION TECHNOLOGY GENERALIST typically reports to a supervisor. The INFORMATION TECHNOLOGY GENERALIST occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an INFORMATION TECHNOLOGY GENERALIST typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
As the IT Support Technician Senior they will provide first and second level end user IT support for simple to complex technology which includes: proactively identifying needs; troubleshooting and fixing system, network, equipment and cabling issues; performing upgrades/changes; support of phone and voicemail systems; assisting with the backup process and systems; and providing end-user training on applications/new systems or equipment.
The candidate will also perform the administrative duties required to support local and system-wide organizational information technology needs and create and maintain help desk tickets to document issues and resolutions, document and communicate on issues related to enterprise systems, and provide recommendations on solutions while enforcing and maintaining corporate and local standards and policies.
Additional responsibilities include maintaining software and hardware inventories for infrastructure equipment and applications, leading and participating in related projects based on the direction of site management, and performing other duties as assigned.
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