Under the Oklahoma Medical Marijuana and Patient Protection Act, this position is considered safety-sensitive. Safety-sensitive is defined as a job that includes operation of a motor vehicle, equipment, machinery or power tools.

General Summary:

This position installs, maintains and services customer plant and premise equipment. This includes performing initial installation of buried and aerial fiber plant, operating equipment such as backhoes, vibratory plow, aerial bucket truck, directional boring machine, and trenchers. Wiring or rewiring of subscriber systems with fiber plant, broadband and broadband enhancing products, and services.

The normal hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional overtime. This position will report to the Woodward office.

Residence Requirements: Fiber Installation Techs are generally required to reside within 30 minutes of the boundaries of one of the exchanges covered by the local business office in which they work. Any exception to this requirement would require Executive Management approval.

Essential Job Functions:

• Installs new services and equipment for subscribers involving drop wires, station protectors and network interface devices using appropriate tools and test equipment under Manager supervision.
• Becomes familiar with the installation of fiber ONT's, VoIP and gateway equipment.
• Effectively communicates with customers to further determine problems and acceptable resolutions and/or explains the use of new equipment or features installed.
• Completes all installation and repair related forms and reports in an accurately and timely manner under Manager supervision.
• Places buried and aerial fiber cable by operating a variety of equipment.
• Maintains equipment by performing or scheduling routine and emergency maintenance.
• Restores and cleans up work area when job is completed.
• Splices, terminates, and maintains aerial and buried fiber cable.
• Locates underground facilities when needed to perform job functions.
• Learns the use of appropriate test equipment for both inside and outside fiber plant, customer gateways, and WiFi.
• Install and repair network solutions for home networking, new television applications and associated equipment.
• Will be required to work in other locations determined by customer driven workload.
• Willingly and cooperatively responds to after hour emergency call out via rotating on call schedule.
• Commits to performing job duties in a manner that ensures a safe work environment.
• Promote Operation IDEA initiatives, encourage and support continual process improvement and cultivate an environment where employees are actively engaged in creating positive and memorable customer experiences.
• Willingly and cooperatively performs other related duties as assigned by management.
• Completes time sheet daily.

Minimum Qualifications:

• High school diploma or equivalent.
• Must maintain a good driving record and a valid driver license.
• Successful completion bucket truck training within six (6) months.

Knowledge, Skills and Abilities:

• Knowledge of telecommunication construction and cable installation practices and procedures.
• Knowledge of basic electronics, color codes, and electrical wiring techniques.
• Represent Pioneer in a professional image and maintain a strong presence in their communities.
• Knowledge of company products/services, policies, and procedures.
• Ability to splice inside and outside fiber cable.
• Good written, verbal, interpersonal, and customer service skills.
• Basic knowledge in operating a personal computer and software applications pertaining to job function.
• Skill in prioritizing, completing multiple projects, identifying problems, and finding resolutions.
• Ability to adapt in a rapidly changing technical environment.
• Ability to communicate with customers, contractors, co-workers, and various business contacts in a professional and courteous manner.
• Ability to handle angry or confused customers.
• Ability to effectively function as a team player and project a positive attitude.
• Ability to meet deadlines, perform under stress and achieve optimum results.
• Ability to read and interpret various formats of English language instruction.
• Ability to maintain strict confidentiality guidelines in accordance with company policy.
• Ability to demonstrate dependability through good attendance and adherence to timelines and schedules.
• Able and willing to continue business skill development including attending training away from home for an extended time frame.
• Able and willing to work extended hours, weekends, and holidays.

Physical Requirements:

• Sitting or standing for extended periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual acuity including close vision.
• Ability to lift to 75 lbs.
• Ability to stoop, kneel, bend, dig ditches, reach overhead and work in a confined area.
• Ability to work in all-weather environments.
• Must be able to be active for 8 to 10 hours a day.
• Must be able to distinguish colors.
• Must be able to climb and stand on a ladder for extended periods.
• Must be able to crawl in attics and under houses.
• Must be able to walk on open ceiling joists in new construction pre-wires at varying heights.
• Must be able to operate a bucket truck, the maximum weight limit to safely operate a bucket truck is 285 lbs.
• Able to drive for extended periods.
• Able to learn and apply pole-ascension techniques.
• Able to work around insects and reptiles, on occasion.

(Note: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and physical requirements.)

Pioneer Telephone Cooperative is an equal opportunity provider and employer.

EOE/Minority/Female/Disability/Veterans

If you are unable to utilize the online application process and would like to speak to a representative, please call 405.375.0226 between the hours of 8:00 a.m. to 5:00 p.m., Monday thru Friday.