Instructional Technology Specialist jobs in Parkersburg, WV

3 MONTH CONTRACT-ONSITE IN SISTERVILLE, WV

JOB DETAILSThe IT Specialist - IT End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support.

RESPONSIBILITIES

Key Tasks, Deliverables & Objectives:

1. Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.

2. Acts as a “site advocate” to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.

3. Develops key relationships with site leaders and user base, monitors user experience.

4. Provides C-Level support for incidents and requests.

5. Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.

6. Assists in or manages planning and executing for IT projects in his or her region incl. coordination with local parties to inform of new technologies.

7. He/She is responsible to promote, enforce, and sometimes create IT policies, processes & standards.

8. High professional ethics and respect administrative policies and committed to deliver IT world class services.

9. Have a mindset to always keep learning new technologies and stay current.

QUALIFICATIONS

Minimum Qualifications

1. Working experience in Microsoft products

2. Working experience in WAN, LAN topology and support

3. Working experience to install, configure and set-up workstations, servers, printers.

4. Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.

5. In possession of a driver’s license (preferably having own car)

6. English (spoken and written) skills are required.

7. Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.

8. Working experience with Avaya phone system (optional)

9. Working experience in WAN, LAN topology and support

10. Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.

11. In possession of a driver’s license (preferably having own car)

12. 5-10 years of proven experience in IT customer support and business partnership

Education

13. Bachelor's degree in computer science or related field or commensurate experience.

14. IT Support Certifications (Microsoft, A , etc.)

Physical Requirements/Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; talk and hear, use hands to type, handle or feel. The employee is frequently required to reach with hands and arms. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. The environment for this position is an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Overview:
We are seeking a skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. You will play a crucial role in maintaining the functionality and efficiency of our computer systems.

Duties:
- Install, configure, and maintain computer hardware and software
- Troubleshoot software and hardware issues, both remotely and in person
- Provide technical support to employees regarding computer systems, software applications, and networking
- Set up and maintain user accounts and permissions
- Perform system upgrades and updates as needed
- Assist with the implementation of new technology solutions
- Collaborate with other IT team members to resolve complex technical issues
- Maintain accurate documentation of IT procedures and configurations

Experience:
- Proven experience as an IT Technician or similar role
- Proficient in Jira, Mac OS, Windows operating systems, and software troubleshooting
- Knowledge of computer hardware components and peripherals
- Familiarity with computer networking concepts (e.g., TCP/IP, VPN)
- Strong problem-solving skills with the ability to diagnose and resolve technical issues
- Excellent customer service skills with the ability to communicate technical information effectively

We offer competitive compensation based on experience.

If you are a dedicated IT professional looking for an opportunity to contribute to a dynamic team, please submit your resume for consideration. We look forward to hearing from you!

Job Type: Contract

Pay: $21.23 - $25.57 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT Customer Support: 5 years (Preferred)
• Avaya Phone System: 2 years (Preferred)
• Workstation Installation: 5 years (Preferred)

Ability to Commute:

• Sistersville, WV (Required)

Ability to Relocate:

• Sistersville, WV: Relocate before starting work (Preferred)

Work Location: In person