Instructor - Legal Support jobs in Dover, NH

Description

POSITION SUMMARY:

The Legal Support and Document Control Representative is responsible for performing general clerical duties to support the Legal Forwarding department and completes tasks as assigned by the Legal Forwarding Supervisor. This includes, but not limited to, reviewing emails, sorting mail batches and completing department reporting, as well as collecting, organizing and maintaining training documents for the Legal Forwarding department.

ESSENTIAL FUNCTIONS:

• Supports the Legal Forwarding department with general administrative responsibilities including filing, faxing, printing, copying, distributing mail and creating mailing labels.
• Generates, updates and emails reports for Supervisor, Legal Forwarding Representatives, Third Party Carrier (TPC) and Arbitration departments.
• Reviews and enters all correspondence mail, emails, or faxes from Clients, Attorneys and Carriers, using judgment to direct to appropriate file handler based on priority level and time sensitive nature.
• Reviews reporting and assigns files to Legal Forwarding Representatives.
• Emails attorneys requesting status and documents for account audits.
• Retrieves and distributes voicemails from general pool to assigned representatives.
• Updates, organizes and creates training documents.
• Comprehends and executes verbal and written directions from supervisors and managers.
• Keeps supervisors and managers abreast of workflow influxes and variances.
• Participates in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, and organization, prioritizing and planning.
• Takes on additional responsibilities as time allows such as but not limited to; updating documents with management’s approval, support audits and work with the Synergy team on projects for the Legal Forwarding group.

QUALIFICATIONS:

• 2 years of relevant work experience in the collections, insurance or legal industry preferred.

• Strong interpersonal and verbal communication skills.
• Business support and administrative skills preferred.
• Basic math and written communication skills.
• Microsoft Office (Excel, Word, Outlook) and experience with electronic and manual filing systems.
• Familiarity of legal processes a plus.
• Moderate typing skills of 40 WPM preferred.
• Dependable, organized and attention to detail.
• Coachable: receptive to feedback, willing to learn, embraces continuous improvement, and responsive to change.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS:

• High school diploma or equivalent required, some college preferred.

Qualifications