Insurance Accountant jobs in Newton, MA

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Insurance Customer Service Manager
  • Kaplansky Insurance
  • Needham, MA FULL_TIME
  • We are currently seeking a Customer Service Manager

    Are you motivated by the success of a team? Do you find it rewarding to coach and develop a team? Do you have a talent for running an efficient office operation with a motivated team whose common goal is to be successful? Do you find it rewarding to implement operational processes to improve efficiency and profit? If these values are important to you as a leader of people, then apply for our agency Customer Service Manager opportunity today.

    Duties and responsibilities of a customer service manager

    · Supervise customer service team. Supervisory duties include coaching, training, and motivating staff to perform effectively. Customer service managers must also create an environment where employees feel valuable to the organization.

    · Respond to customer inquiries or complaints. Customers reach out to when they have questions about products or services. Staff may interact with customers across several channels, . The Customer Service Manager must ensure that responses are accurate and provided in a timely manner, regardless of the channel. Responding timely to customer complaints including but not limited to: Complaints from both Personal Lines and Commercial Lines, DOI’s, 93A’s, etc.

    · Develop policies and procedures. that customer service agents follow to resolve customer inquiries. Policies and procedures must balance satisfying customer needs and supporting the goals of the organization. They require constant review and revision as a customer’s needs change and the business evolves. Implementing the Agency standard, policies, and workflow procedures.

    · Focus on customer satisfaction. This means adjusting policies and procedures, ensuring agents are well-trained, measuring customer satisfaction and responding to customer feedback. Higher satisfaction can lead to larger spending, higher and favorable referrals. While customers may not always get the response they want, managers must ensure the message is delivered in an effective manner. And if possible, alternative options should be provided to the customer.

    · Train staff. Training is essential for new hires -- and current employees -- to be successful in their jobs. Training activities for new and veteran agents may include classroom lectures,
    role-playing and interactive videos. Ongoing training is just as important as training at the time of hire, as it provides employees with the opportunity to .

    · Carriers/Outsource Processing. Work closely with our carriers and outsource the processing departments, including Resource Pro.

    · Develop goals and report progress. There are many contact center metrics that could be monitored and reported on. But the key is to determine which metrics are the most important to the organization and create goals and objectives around those. Progress toward those goals must also be reported at the individual, team and department levels on a regular basis. Doing the daily downloads.

    · Continue to learn. The practices and tools that are constantly evolving. Managers should constantly read articles, participate in webinars and attend conferences to .

    Qualifications and requirements of a customer service manager

    • Previous related work experience. The customer service manager position is not an entry-level role, so previous experience interacting with customers and leading a team of employees is essential. But this does not mean the individual must have worked in a customer service organization in the past. People with retail backgrounds who regularly interacted with customers likely have these -- or related -- foundational experiences.
    • Strong communication skills. Successful leaders can communicate with team members across a variety of media. Leaders must be able to share and receive information, requiring strong verbal and written communication skills. Communications can be both formal and informal, and the customer service manager must be able to adjust communications for their target audience.
    • Strong leadership skills. The Customer Service Manager must be able to work with people with different needs. They must also create an environment and reward system that will motivate employees to perform at their peak.

    Customer Service Manager Qualifications
    · Strong decision-making skills

    · Managing and improving processes

    · Staffing

    · Licensed (property & casualty)

    · Designations (present or future)

    · Tracking budget expenses

    · Analyzing information

    · Developing standards

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person
    • Office

    Application Question(s):

    • This position is fulltime, in house. Is this something that you are looking for?
    • What is your desired salary?

    Experience:

    • Customer service: 5 years (Required)
    • Insurance: 5 years (Required)

    License/Certification:

    • Property & Casualty License (Preferred)

    Ability to Commute:

    • Needham Heights, MA 02494 (Required)

    Willingness to travel:

    • 25% (Preferred)

    Work Location: In person

  • 3 Days Ago

D
Insurance Examiner II
  • Division of Insurance
  • Boston, MA FULL_TIME
  • About the Organization: The Division of Insurance ("DOI") administers the Commonwealth’s insurance consumer protection laws through its regulation of the insurance industry. The primary mission of the...
  • 1 Month Ago

C
Insurance agent
  • Comparion Insurance Agency
  • Boston, MA FULL_TIME
  • Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this...
  • 1 Month Ago

C
Accountant
  • Camx Power LLC
  • Lexington, MA FULL_TIME
  • We are always looking for talented individuals, and we cherish excellence CAMX is looking for an experienced accountant to join their team! This position is a critical member of the accounting team an...
  • 21 Days Ago

I
Accountant
  • IEc
  • Cambridge, MA FULL_TIME
  • Industrial Economics, Incorporated (IEc) provides expert analysis to government decision makers and regulators, corporate strategic partners, trade associations, and other clients. IEc is particularly...
  • 23 Days Ago

D
Accountant
  • Dorchester Bay Economic Development Corporation
  • Dorchester, MA FULL_TIME
  • About the Role The Accountant is responsible for all activated involving accounts payable, as well as accounting tasks such as cash flow preparations, creating and booking journal entries, balance she...
  • 24 Days Ago

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0 Insurance Accountant jobs found in Newton, MA area

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Director of Finance
  • Wyndham Boston Beacon Hill
  • Boston, MA
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/28/2024 12:00:00 AM

T
Regulatory Compliance Specialist - NERC
  • TRC Companies, Inc.
  • Boston, MA
  • About Us: Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineer...
  • 3/28/2024 12:00:00 AM

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Merger and Acquisition Consultant
  • PSMJ Resources, Inc.
  • Boston, MA
  • A/E/C Mergers and Acquisitions Lead Advisor For 50 years, Newton, Massachusetts-based PSMJ Resources has been the worldw...
  • 3/28/2024 12:00:00 AM

H
Grants Manager
  • Harvard University
  • Boston, MA
  • Additional Qualifications and Skills Advanced knowledge of Microsoft Excel and demonstrated research administration expe...
  • 3/28/2024 12:00:00 AM

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Personal Lines Account Manager
  • Marsh McLennan Agency
  • Lowell, MA
  • Personal Lines Insurance Account Manager We're on the hunt for a rockstar Personal Lines Account Manager to join our tea...
  • 3/27/2024 12:00:00 AM

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Affluent Personal Insurance Account Executive (MA hybrid or Northeast-Remote)
  • NFP
  • Peabody, MA
  • Who We Are Felton, Berlin & Erdmann is a division of NFP Property & Casualty, specializing in providing high-net-worth i...
  • 3/26/2024 12:00:00 AM

T
Experienced Financial Advisor
  • The Bulfinch Group
  • Needham, MA
  • The Bulfinch Group Experienced Financial Advisor Position The Bulfinch Group, located in the Greater Boston Area, MA, pr...
  • 3/25/2024 12:00:00 AM

C
Director, Financial Reporting
  • Commonwealth Care Alliance
  • Boston, MA
  • Why This Role is Important to Us The Director, Financial Reporting will help lead the day-to-day accounting operations i...
  • 3/25/2024 12:00:00 AM

Newton is a suburban city in Middlesex County, Massachusetts, United States. It is approximately 7 miles (11 km) west of downtown Boston and is bordered by Boston's Brighton and West Roxbury neighborhoods to the east and south, respectively, and by the suburb of Brookline to the east, the suburbs of Watertown and Waltham to the north, and Weston, Wellesley and Needham to the west. Rather than having a single city center, Newton resembles a patchwork of thirteen villages. According to the 2010 U.S. Census, the population of Newton was 85,146, making it the eleventh largest city in the state. Ne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Insurance Accountant jobs
$72,461 to $104,566
Newton, Massachusetts area prices
were up 2.5% from a year ago

Insurance Accountant
Prepare and file income tax, excise and premium tax, and statutory reports for client programs.
January 11, 2023
Act as a resource for other team members.
March 04, 2023
Contributes ideas and skills to team.
March 18, 2023
Review and analysis of balance sheet and income statement accounts.
March 26, 2023
Assist in the processing of accounting entries in the general ledger, including coordination with investment manager for investment-related accounts as well as maintenance of fees and expenses.
March 30, 2023
Compile and analyze financial statements for client programs.
April 04, 2023
Adhere to all Company and department policies and procedures.
April 15, 2023
Support preparation of Statutory financial statements and supporting schedules according to the quarterly and annual schedule.
May 01, 2023
Sets self-improvement goals linked to the organizational goals.
May 03, 2023
Supervise a Junior/Staff Accountant.
May 17, 2023