Insurance Claims Representative jobs in District of Columbia

Overview of the Role

A Day in the Life of a Claims Supervisor

• Conducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office. Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security. Sets and adjusts claim reserves within authority. Responsible for compliance with published company procedures.
• Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel. Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department. Approves and signs expense accounts for assigned personnel and all payments within authority for allocated adjustment expense on files supervised.
• Maintains communication with competent specialists (for example, doctors, attorneys, and repair facilities) to insure prompt, economical, and professional handling of all types of claims in assigned area. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Performs other duties as assigned.

Experience Requirements

• External candidates should have a minimum of three years of prior claims experience.
  • Property claims handling experience, highly preferred.
• The same time-on-job requirement is preferred for internal candidates.
• Interview and completion of Claims Leadership Development Program required.
• Successful completion of technical competency exam.
  • External hires have 90 days to take and pass the exam.

People Leader responsibilities at Farmers include but are not limited to:

Business Focused:

• Sets clear goals and priorities for team.
• Assesses talent and manages performance expectations.
• Coaches team to Farmers# vision and purpose.
• Oversees and manages continuous improvement and change agility for team.
• Fosters customer centricity focus.

People Focused:

• Leads by example; shows respect to employees, acts with integrity and courage.
• Builds effective relationships with team by facilitating regular conversations.
• Promotes and drives collaboration within and across business units.
• Applies inspirational influence and leadership methods to guide employees in accomplishing goals.
• Manages and mediates conflict constructively among team.

Education Requirements

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses.

Special Skill Requirement

• Communication Skills
• Personal Computer Literate
• Valid driver's license
• Bondable
• Bilingual (Spanish and English) candidates will be eligible to earn additional multilingual pay!

Physical Actions

• Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, & Seeing.
• Speaking (English), Reading (English), Writing (English), & Key entering.

Physical Environment

• Required job duties are performed in an office environment and may include working in the field.
• Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.