Insurance Customer Service Representative jobs in Ann Arbor, MI

$32,000 - $42,000 yearly

• Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
• Make accurate modifications to consumer policies depending on the information supplied
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
• Maintain a record of customer interactions and follow up on their experience with our organization

• Prior work in a customer-facing position or customer service role is required
• Knowledge of insurance products and policy schedules is preferred
• High school diploma or GED equivalent needed
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

Jenkins Insurance Group LLC company culture:

• We strive for excellence and work hard to provide an exceptional product and outstanding customer experience.
• We love learning new things and provide an environment where you can further your career and extend your skill set.
• We value an environment of respect, cooperation, honesty, and a positive solution-oriented attitude.

Compensation schedule is negotiable based on structure and experience.