Job Overview
The Customer Service Representative (CSR) has the primary responsibility of handling initial customer contact, either in person, over the telephone, or (at times) via the web. These customer contacts may be with the patient, caregiver, referral source, or commercial account. They are to receive, qualify, and process (according to procedure) all customer orders in a timely, efficient, accurate, and courteous manner. The CSR is involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints.
CSR Overview
Intake and Insurance Verification
Telephone Orders
Procare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Procare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procare expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Procare’s employees to perform their job duties may result in discipline up to and including discharge.
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0 Insurance Customer Service Representative jobs found in Fairbanks, AK area