Insurance Customer Service Representative jobs in Fairbanks, AK

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Customer Service Representative
  • Procare Home Medical
  • Fairbanks, AK FULL_TIME
  • Job Overview

    The Customer Service Representative (CSR) has the primary responsibility of handling initial customer contact, either in person, over the telephone, or (at times) via the web. These customer contacts may be with the patient, caregiver, referral source, or commercial account. They are to receive, qualify, and process (according to procedure) all customer orders in a timely, efficient, accurate, and courteous manner. The CSR is involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and complaints.

     

    CSR Overview

    • Adhere to all state and federally mandated documentation standards.
    • Maintain and/or enter patient account profile information and accurate referral source data.
    • Enter all documentation in the computer system accurately daily as required.
    • Perform electronic verification of insurance as needed.
    • Open new customer computer files and complete required documents before passing on account to billing department.
    • Accurately and efficiently create the appropriate delivery, billing, and collection of paperwork.
    • Enter and confirm work orders and monitor open orders for accuracy and completion.
    • Greet retail customers quickly and professionally, answer inquiries, completing sales at the front cash register.

     

    Intake and Insurance Verification

    • At intake, prepare patient paperwork and enter all patient data correctly, including demographic information, physician, diagnosis, and payer. Enter data into the computer based on customer interviews.
    • When appropriate, assess the needs of the patient and make decision regarding patient service based on analysis of assessment of physician’s prescription.
    • Determine the best method for providing service while evaluating reimbursement and cost impact to the company. Make those decisions based on customer need, vendor pricing, and third-party reimbursement possibilities.

     

    Telephone Orders

    • Answer phones by the third ring, using all features of the phone effectively, and using hold only for short times and with good follow-up.

     

    Procare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Procare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procare expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Procare’s employees to perform their job duties may result in discipline up to and including discharge.

     

    Benefits:

    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance


  • 5 Days Ago

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Customer Service Representative
  • VITUS ENERGY LLC
  • Healy, AK FULL_TIME
  • Position Summary: The Customer Service Representative reports directly to the Store Manager and is responsible for the safe and profitable operation of a retail facility. The incumbent will provide ex...
  • 7 Days Ago

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Customer Service Representative
  • VITUS ENERGY LLC
  • Cantwell, AK FULL_TIME
  • Position Summary: The Customer Service Representative reports directly to the Store Manager and is responsible for the safe and profitable operation of a retail facility. The incumbent will provide ex...
  • 10 Days Ago

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Customer service representative
  • ARG Industrial
  • Fairbanks, AK FULL_TIME
  • ARG Industrial is seeking a full-time Inside Sales & Customer Service Representative for our Fairbanks location . We are looking for a self-starter who works well with others in an energetic team envi...
  • 17 Days Ago

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Customer Service Representative
  • TDL Staffing, Inc.
  • Fairbanks, AK FULL_TIME
  • Do you have Customer Service Experience Are you friendly, outgoing, and enjoy working with others A growing company is searching for a Customer Service Representative to join their team of a nation wi...
  • 1 Month Ago

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Customer Service Representative
  • VITUS ENERGY LLC
  • Tok, AK FULL_TIME
  • Position Summary: The Customer Service Representative reports directly to the Store Manager and is responsible for the safe and profitable operation of a retail facility. The incumbent will provide ex...
  • 1 Month Ago

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0 Insurance Customer Service Representative jobs found in Fairbanks, AK area

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Crossing Guard
  • National Express Corporation
  • Fairbanks, AK
  • National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transpo...
  • 3/28/2024 12:00:00 AM

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Registration & Scheduling Representative I - TVC Osteopathic Manipulative Medicine Clinic
  • Foundation Health
  • Fairbanks, AK
  • This position greets patients and families, conducts patient registration, and obtains financial reimbursement and appli...
  • 3/28/2024 12:00:00 AM

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Direct Support Professional
  • Hearts and Hands of Care
  • Fairbanks, AK
  • Caregiver BASIC FUNCTION : Provide ongoing services to clients and individuals with needs in their community or in their...
  • 3/28/2024 12:00:00 AM

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Sales Representative
  • Lithia Motors, Inc.
  • Fairbanks, AK
  • Dealership: L0143 Chevrolet GMC of Fairbanks Chevrolet Buick GMC of Fairbanks Now Hiring Sales Representatives! We are l...
  • 3/27/2024 12:00:00 AM

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Car Rental Clerk
  • Budget Rent A Car
  • Fairbanks, AK
  • Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer...
  • 3/27/2024 12:00:00 AM

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Key Account Sales Manager ***Remote Position Servicing Fairbanks and Anchorage
  • Motion & Flow Control Products, Inc.
  • Fairbanks, AK
  • Position Summary: The Key Accounts Sales Manager is responsible for the management of assigned Key Accounts within MFCP....
  • 3/25/2024 12:00:00 AM

F
Registration Representative I - Emergency Department
  • Foundation Health, LLC
  • Fairbanks, AK
  • Overview: This position greets patients and families, conducts patient registration, and obtains financial reimbursement...
  • 3/25/2024 12:00:00 AM

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Insurance Customer Service Representative jobs
$38,845 to $48,685
Fairbanks, Alaska area prices
were up 2.8% from a year ago

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