Insurance Customer Service Representative jobs in Gadsden, AL

Benefits/Perks

• Annual incentive reward trip for top performers to beautiful destinations in the southeast
• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,
• Paid time off bank to include 3 days PTO after 80 hours worked for new hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama

Company Overview
Since 1946, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service.

Are you interested in a career path and not just a job? Working as a customer representative for Alfa Insurance® is more than just servicing customers and selling insurance. It’s making a difference in the lives of your policyholders and the community. It’s creating lifelong relationships. It’s about being there when it matters most and protecting those things that are most important. It’s becoming part of a well-respected company that is based on faith, family, community and integrity.

Job Summary
Alfa Insurance sales representatives are team players that take exceptional pride in the company they represent, the products they sell and in providing excellent customer service. They assist the company and agents in performing sales and clerical function necessary to write and service our existing customers as well as striving to increase business.

Responsibilities

• Responsible for prospecting new business in multi-line insurance, quoting and binding policies, handling customer inquiries, documenting requests and completing changes, accept and process premiums and dues in a membership organization.
• Service to members includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes. Proficient at adapting to a constantly changing, extremely fast-paced environment.
• Provide support to the agent and service center staff as needed.
• Make decisions to determine applicant insurability and placement using competent skills in binding and processing applications.
• Ensure effective operation of the service center including but not limited to: reports, documentation, and mail distribution.

Qualifications

• High school diploma or equivalent required
• Attain Property and Casualty license within 90 days of hire (we provide training)
• Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures
• Team player with a positive, professional attitude