Insurance Customer Service Representative jobs in Pine Bluff, AR

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Customer service representative
  • Rotech
  • Camden, AR FULL_TIME
  • About Rotech

    Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.

    We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.

    Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.

    For additional information, visit our company homepage Rotech.com

    Overview and Responsibilities

    Job Summary

    We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients / clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

    Essential Job Duties and Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities and activities may change at any time with or without notice.)

    • Assists with updating respiratory grid
    • Clears previous day's route and checks all paperwork for accuracy and completeness
    • Communicates with patients / clients and referral sources both verbally and in writing to ensure patient / client questions and concerns are processed in a timely manner
    • Completes SOPs / CMNs and documents on tracking log
    • Complies with all applicable company policies and procedures to meet JCAHO and company standards
    • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
    • Maintains referral log
    • Monitors office supplies
    • Prepares deposit for location on a weekly basis
    • Prepares invoices for next day routes
    • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
    • Provides service for all retail / walk-in equipment requests
    • Provides technical assistance to customers
    • Verifies Medicare, Medicaid, and private insurance coverage information
    • Works with outside agencies to resolve customer issues
    • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
    • Performs other duties as assigned

    Qualifications

    Employment is contingent on

    • Background investigation (company-wide)
    • Drug screen ( when applicable for the position )
    • Valid driver's license in state of residence with a clean driving record (when applicable for the position)

    Required Education and / or Experience

    High school diploma or GED equivalent, required

    Preferred Education and / or Experience

    • Experience with medical equipment, preferred
    • Experience with medical billing practices and of billing reimbursement, preferred
    • Experience in medical field and administrative record management, preferred
    • One year of related work experience, preferred
    • Medical terminology, preferred

    Skills and Competencies

    • Accurately perform simple mathematical calculations
    • Effectively communicate in English; both oral and written
    • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
    • Maintain confidentiality, discretion and caution when handling sensitive information
    • Multi-task along with attention to detail
    • Self-motivation, organized, time-management and deductive problem solving skills
    • Work independently and as part of a team

    Machines, Equipment and Technical Abilities

    • Email transmission and communication
    • Internet navigation and research
    • Microsoft applications; Outlook, Word and Excel

    Physical Demands

    • Lift and carry office equipment at times
    • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
    • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
    • Requires contact with patients and equipment with potential exposure to contagious pathogens
    • Requires sitting, walking, standing, talking and listening
    • Requires close vision to small print on computer and / or tablet and paperwork

    Rotech Information

    Benefits

    • 401k
    • Medical, Dental and Vision
    • Life Insurance and Disability
    • Generous Paid Time Off and Paid Holidays
    • Employee Discount Program
    • Employee Recognition Program
    • Bonus and Incentive Opportunities

    Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.

    To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days.

    We appreciate your interest in Rotech Healthcare Inc.

    Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc.

    recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

    Last updated : 2024-03-07

  • 18 Days Ago

D
Customer service representative
  • Dollar Tree
  • Bluff, AR FULL_TIME
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dolla...
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Arkadelphia, AR FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Warren, AR FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Gurdon, AR FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Delight, AR FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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0 Insurance Customer Service Representative jobs found in Pine Bluff, AR area

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Quality Technical Services Manager
  • Pactiv Evergreen
  • Pine Bluff, AR
  • Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food m...
  • 3/28/2024 12:00:00 AM

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Truck Driver
  • Helena Agri-enterprises
  • Pine Bluff, AR
  • Job Description LOCAL CDL TRUCK DRIVERS NEEDED! Consistent Miles & Hourly Pay! Helena Agri-Enterprises, LLC is one of th...
  • 3/28/2024 12:00:00 AM

T
Customer Service Representative
  • The Payroll Company (TPC)
  • Little Rock, AR
  • NOW HIRING a Customer Service Representative: The Customer Service Representative (CSR) is responsible for developing an...
  • 3/27/2024 12:00:00 AM

A
CAD Draftsman Pine Bluff, AR.
  • Arkansas Division of Workforce Services
  • Pine Bluff, AR
  • CAD Draftsman Pine Bluff, AR. $40,000.000 per year. Draftsman shall possess diploma, certificate, or associate degree in...
  • 3/27/2024 12:00:00 AM

A
Customer Relations Representative - State Farm Agent Team Member
  • Archie Sanders - State Farm Agent
  • Pine Bluff, AR
  • Job Description Job Description Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the ...
  • 3/26/2024 12:00:00 AM

P
Quality Technical Services Manager
  • Pactiv Evergreen
  • Pine Bluff, AR
  • Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food m...
  • 3/26/2024 12:00:00 AM

A
Customer Service Representative - State Farm Agent Team Member
  • Archie Sanders - State Farm Agent
  • Pine Bluff, AR
  • Job Description Job Description Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the ...
  • 3/25/2024 12:00:00 AM

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CEO
  • Planters Cotton Oil Mill Inc.
  • Pine Bluff, AR
  • Planters Cotton Oil Mill, Inc. In 1977 a group of ginners purchased a cottonseed oil crushing facility located in Pine B...
  • 3/25/2024 12:00:00 AM

Pine Bluff is the tenth-largest city in the state of Arkansas and the county seat of Jefferson County. It is the principal city of the Pine Bluff Metropolitan Statistical Area and part of the Little Rock-North Little Rock-Pine Bluff Combined Statistical Area. The population of the city was 49,083 in the 2010 Census with 2017 estimates showing a decline to 42,984. The city is situated in the Southeast section of the Arkansas Delta and straddles the Arkansas Timberlands region to its west. Its topography is flat with wide expanses of farmland, consistent with other places in the Delta Lowlands....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Insurance Customer Service Representative jobs
$31,389 to $39,340
Pine Bluff, Arkansas area prices
were up 1.2% from a year ago

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