Intake Coordinator jobs in Lincoln, NE

The Lincoln Housing Authority is seeking an organized, team-oriented individual to be responsible for supporting the issuance of Housing Choice Vouchers and coordinating the flow of documents throughout the department according to established procedures for the full-time position of Intake Case Aide.

Essential Job Functions

· Maintains the list of files pulled from the HCV Wait list to ensure that applicants and participants are correctly tracked and assisted through the initial certification process.

· Coordinates HCV briefing and supports the briefing class, which includes scheduling participants and interpreters, setting up the class room and distributing and collecting paperwork.

· Assists housing specialists with scheduling and preparing for new admission appointments.

· Organizes and prepares new admission files for the auditing process.

· Prepare various documents, such as vouchers, cancellation letters, and reminder letters.

· Ensures accurate reporting of client information into agency data systems.

· Assists the public, on the telephone, in writing and in person, with inquiries.

· Maintains client paper and electronic files according to established procedures.

· Provides administrative assistance to the departmental staff as needed.

· Provide coverage for the LHA front desk.

Required Qualifications

· Prefer college coursework or degree in related area. H.S. Diploma or equivalent required.

· Experience in a customer service capacity and ability to communicate effectively.

· Experience in using a personal computer to input and retrieve data and generate reports using a variety of word processing and database programs.

· Knowledge of and ability to accurately utilize standard office procedures, including filing, typing and telephone etiquette.

· Ability to accurately maintain a file system according to established procedures.

· Ability to prioritize tasks and complete projects within a specified time frame.

· Ability to establish and maintain cooperative working relationships with co-workers, supervisors, the public and clients.

· Ability to effectively communicate and work within a culturally diverse work environment including obtaining and utilizing interpreters.

· Ability to maintain client confidentiality and keep confidential information secure.

Additional Information

· Starting pay is $18.27/hour.

· To apply, complete an application for employment at l-housing.com/employment by December 2, 2022.

· Background checks will be conducted on final candidates.

· LHA offers an excellent benefits package including $0 employee only coverage health plan, a 9/80 work schedule with every other Friday off (that’s 26 3-day weekends per year), 12 paid holidays, annual merit-based raises, and an 8% company contribution to retirement at 6 months.

· Lincoln Housing Authority is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $18.27 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lincoln, NE 68505: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location