• Support scanning of documents to our external vendor.
• Support outbound mailings requests.
• Support inbound mail handling processes to provide team support.
• Research and respond to internal and external customer referrals and inquiries.
• Support business improvement activities for the Intake Area, including working and testing with our scanning vendor on enhancement.
• Support data entry and indexing of claims and documentation.
• Coordinate resolution to returned mail.
• Provide testing/research support related to special projects initiated through business improvement initiatives.
• Service Operator calls and greet on site customers/external vendors.
• Maintain and develop documentation for all operational support policy and procedures.
• Seek to determine areas for workflow improvement by evaluating all source material and offer recommendations for improvement and automation.
• Complete other projects and duties as assigned.

Position Qualifications:

• HS Diploma or equivalent experience

• Excellent oral and written communication skills
• Exceptional customer service, and interpersonal skills
• Effective problem-solving and influencing skills
• Strong attention to detail
• Strong organizational, self-motivation, and decision-making skills
• Proficiency using Microsoft programs (Word, Excel, PowerPoint)
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaboratively, as needed