Intake Coordinator jobs in Berkeley, CA

Description

AGENCY OVERVIEW

Since our founding in 1895 in Marin County as an orphanage – and through subsequent years as Sunny Hills Services – Side by Side has been at the forefront of best practices in child welfare, working with the most vulnerable youth in our community. Today, Side by Side operates in four counties – Marin, Alameda, Sonoma, and Napa – across the Bay Area, reaching nearly 2,000 children, young adults, and family members per year with much-needed services related to behavioral and mental health, early intervention in schools, LGBTQIA support, transitional housing for foster youth, and special education. 

Side By Side places high value on individuals with a passion for helping underserved youth and families in a collaborative and inclusive work culture. We strive to work together to create a trauma-informed workplace where we walk the walk of diversity, equity, inclusion, and belonging principles. 

COMPENSATION

This position has a salary range of $62,400.00 to $75,700.00 depending on years of clinical experience and bilingual (English/Spanish) language skills.

BENEFITS INFORMATION

• 3 weeks of paid vacation for F/T employees increasing to 4 weeks of vacation after 2 years of service
• 2 weeks of sick leave for F/T employees with 2 additional sick days for direct service staff 
• 10 paid holidays per year
• 100% employer-paid Medical for F/T employees including platinum level Kaiser Permanente insurance or Anthem options
• Dental and Vision Insurance
• Long Term Disability insurance up to $9,000 per month, plus $50,000 Life and AD&D insurance
• 403b Retirement Plan
• Professional development and other learning opportunities including unlimited access to over 1,000 behavioral health courses online
• FREE Employee Assistance Program including up to 10 complimentary personal counseling sessions per problem, per year for staff and dependents
• Employee recognition program with $1,000 bonus awards
• Employee referral bonus of up to $1,000

JOB SUMMARY

The Intake Coordinator is responsible for the initial screening and management of referrals to all SBS mental health and housing programs. Participates in weekly meetings tracking referrals, facilitates interviews, monitors waitlists, and completes all intake paperwork. 

ESSENTIAL DUTIES / RESPONSIBILITIES / EXPECTATIONS 

• Maintain active liaison with referral sources to identify and cultivate new referrals, strengthen and solidify relationships with established referral sources and provide information to the community regarding agency services and programs.
• Keep referral sources appraised of program openings.
• Receive and review referring documentation. Follow up with referral source to get more information as necessary.
• Work with applicable SBS staff to complete intake process – inclusive of phone contact with referral source, faxing of necessary paperwork, checking Medi-Cal eligibility, etc.
• Conduct initial intake screening on youth who are referred for mental health and housing services to determine:

1. Medical necessity and severity of symptoms
2. Confirm active Medi-Cal coverage
3. Which SBS program or clinician to match youth with

• Conduct Initial Psychosocial Assessment and Initial Treatment Plan with new clients as needed
• Work to resolve any identified problems with Medi-Cal eligibility
• Track the referral process to assure prompt entry into services
• Develop and maintain waiting list for programs at capacity.
• Attend Alameda County Child and Family Team Meetings (CFTs) to educate youth about SBS programs.
• Provide Medi-Cal eligibility workshops for youth.
• Attend and participate in all relevant supervisions, meetings and trainings
• Open clients in Electronic Health Record, and update and maintain records as needed.
• Coordinate and facilitate introduction meetings to ensure youth smoothly transition into housing program.
• Maintain spreadsheets and documents necessary to organize program information.
• Complete data reports and send to county as needed.
• On Call responsibilities as needed

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and expectations required of the position.

CORE COMPETENCIES

Ethical Conduct: Understands and adheres to the agency's Code of Conduct, demonstrates a high level of integrity in all internal and external activities and complies with the Employee Handbook and all other Agency policies, practices and procedures. Maintains strict confidentiality related to client, staff, donor and other Agency information.

Intercultural Competence: Has the desire and ability to support an inclusive environment with respect to all clients, staff and stakeholders, and to respect and adapt behavior to cultural differences and commonalities in values, expectations, beliefs, and practices.

JOB COMPETENCIES

Communication: Communicates with co-workers, clients and stakeholders clearly in writing and orally, as needed and on a timely basis. Listens and responds well. Uses good judgment about what information is important and should be communicated, to whom and when.

Technology: Able to use technology to complete work assignments efficiently, including, as necessary, proficiency in the use of personal computers and mobile devices, email, the Internet and web-based programs. As required for the job, is skilled in used of Microsoft Office products (e.g. Outlook email and calendar, Word, Excel, PowerPoint) and other software tools.

Personal and Interpersonal Skills: Able to interact well with clients, co-workers and other stakeholders, and to maintain effective working relationships. Adaptable to changing circumstances and is sensitive to needs and reactions of others. Maintains composure in internal and external interactions and situations. Able to handle personal and work-related stress.

Teamwork: Work well in collaboration with colleagues. Offers assistance and support to co-workers. Works cooperatively and participates in group meetings and collaborative situations.

POSITION SPECIFIC COMPETENCIES

• Enthusiastic and strengths-based approach to partnering with youth and collaborating with peers.
• Knowledge and self-awareness regarding issues of race, class and ethnicity and the ability to supervise an educationally and ethnically diverse staff.
• Commitment to working in a diverse workplace, and self-awareness regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/spirituality and disability. 
• Passion for working with a diverse group of Transition Age Youth (TAY) including youth of color, LGBTQ youth, and youth with disabilities. 
• Ability to view families, both biological and chosen, as resources and support systems for youth, and commitment to involve families in services
• Commitment to self-reflection and personal awareness as a means of being able to remain emotionally available and connected with youth, and function as an engaged team-member
• Knowledge and specific experience with therapeutic modalities suitable for youth and their families, including: harm reductions theories, seeking safety and motivational interviewing. 
• In depth knowledge and experience with trauma-informed care
• Broad general knowledge of the child welfare system and youth mental/behavioral health fields
• Commitment to effectiveness, prioritizing efficiency and follow-through.
• Proficient in the use of Microsoft Word, Microsoft Excel, internet and email.

Requirements

 QUALIFICATIONS

• Masters in Social Work or Marriage and Family Therapy program from an accredited university or college.
• At least two years of experience working with adolescents, preferably current and/or former foster youth
• Fulfillment of TB clearance and any other mandatory state/federal requirements.
• California Department of Justice and FBI fingerprint clearance
• A valid California driver's license, dependable personal automobile for use on the job, insurable by SHS’ insurance policy based on DMV record and personal vehicle insurance.
• Please note that Covid-19 vaccination is mandated for all Side by Side staff, except in cases of approved medical or religious accommodations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, walking, standing for extended periods of time
• Twisting and bending for brief periods of time.
• Occasional reaching and/or grasping using hands and/or arms.
• Regular use of hands requiring dexterity in using the telephone, computer keyboard, mouse or calculator.
• Regularly required to talk and hear in person or by telephone.
• Visual ability to read documents and computer monitor.
• May be required to lift up to 30 pounds.
• May be required to ascend/descend stairs.
• Exposure to low to moderate noise levels characteristic of working in an office or client environments.
• Ability to drive to various sites

Side by Side provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.