Intake Manager jobs in Boston, MA

ABOUT THE DEPARTMENT:

The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP’s extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers.

ABOUT THE ROLE:

Reporting to the Director of the Multi-Service Center (MSC), the Intake/Triage Case Manager will serve a key function within the operations of the MSC. As the first point of contact for clients seeking services, this role will triage the needs of community members facing housing instability and conduct intakes for those applying for financial assistance. The Case Manager will also manage a small caseload and act as a key member of the MSC team. This role will fulfill a need in the community by providing both general and housing-specific support to at-risk clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Intake/Triage Case Manager will work on a team several other Case Managers; acting as the first line of support for people who come through the doors. This role will be responsible for maintaining and supporting a rotating caseload of clients who are experiencing housing instability to address their on-going needs in housing and accessing other services. This position will also be tasked with meeting with clients who are applying for rental assistance programming and inputting their information in the data system. This position would hold regular walk-in hours and would provide basic triage and support to these clients in a variety of methods including but not limited to the tasks included below.

The Case Manager’s specific duties include, but are not limited, to the following:

• Conduct intake for clients requesting financial assistance for eviction prevention and upfront moving costs.
• Triage of walk-in and referred clients to assess immediate needs including case management, nonprofit services, or benefits.
• Assist clients with benefit applications and follow up as needed.
• Manage a small caseload of clients including, but not limited to, those applying for assistance with moves, security deposits and utilities.
• Create, maintain, and update case records including records in the electronic Cambridge Homeless Management Information System (HMIS) with attention to detail.
• Work as part of a team with the Director and MSC colleagues to ensure the effective operation of the MSC.
• Actively support the Department's Race and Equity Initiative.
• Attend appropriate trainings to upgrade skills.
• Other duties as assigned by the Multi Service Center Director.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

MINIMUM REQUIREMENTS:

Education and Experience

• Bachelor's Degree preferred or equivalent combination of education, training and experience.
• Minimum of five years in human/homeless services.
• Experience in services to people experiencing homelessness strongly preferred, as well as work in a diverse setting.

Knowledge, Skills, and Abilities

• Strong organizational and administrative skills.
• Excellent oral and written communications skills.
• Crisis intervention skills, including the ability to assist clients in challenging situations and to support other staff in their ability to provide assistance.
• Familiarity with trauma-informed care perspective
• Knowledge of Cambridge and surrounding communities helpful.
• Ability to exercise mature judgment in complex situations.
• Multi-lingual language preferred.

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, WORK FLEXIBILITY AND ACCOMODATIONS:

• Ability to access, input and retrieve information from a computer
• Ability to answer phones and maintain multiple files
• Ability to lift a minimum of at least 10 lbs.
• Ability to travel to meetings within the city
• Be comfortable to work primarily in a standard office environment with moderate noise level, telephones, personal computers, printers, and other office equipment.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.
• Position may be eligible for hybrid work under the City’s Telework Policy, depending on operational needs

SUMMARY OF BENEFITS:

• Competitive health, dental, and vision insurance
• Vacation and Sick leave eligible
• Paid parental leave
• Sick Incentive Pay Eligible
• 3 Personal days
• 14 Paid Holidays
• Management Allowance, $2,700/year
• City employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)

REQUIRED DOCUMENTS:

Please upload the below documents to complete your application:

• Resume
• Cover letter