Internal Communications Specialist jobs in the United States

Summary

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Duties

WHAT IS THE COMMUNICATIONS AND LIAISON (C&L) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Communications and Liaison (C&L); Legislative Affairs, National Congressional Affairs Branch The following are the duties of this position at the full working level. Acts as staff liaison in screening visitors, monitors phone calls and complaints, and direct others to appropriate parties, exercises considerable judgement in disseminating information and refers business requiring specialized response to the appropriate specialist within the organization. The incumbent is authorized to provide readily available information to callers upon determination of their right to receive it. Personally prepares responses from source material. Promotes an IRA's image, mission, and objectives. Documents any external relationship problems or conflicts that impede progress; refers them to mangers who ensure that all involved parties work effectively toward timely completion of the project. Participates in the development of various informational materials to promote and publicize programs, services, activities, and events, providing support with the effective presentation of program information, services, and activities, and assisting with media relations. Conducts in-depth analyses of project data, requirements, and impact; identify trends and problem areas in real time and provide recommendations on how to resolve them. Establishes a system to review, control and report on project status. Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, direct the development and accomplishment of employee training relating to the project. Monitors project status and adjust work plans for project accomplishment. Manages project resources to meet goals and objectives. As needed, recommend adjustment of resources. Analyzes, researches, and evaluates issues as directed by the Manager obtaining information from various sources, and providing recommendations to the Manager. Reports on incidents, events, or updates to learn from them and improve future processes and relationships. Prepares recommendation for resource requirements to accomplish the project; negotiate with managers of various components to obtain needed resources and support. After consultation with the manager, prepares directives, issuances, memoranda, policy statements, and other written guidelines and recommendations relating to the project. Conducts briefings and prepares comprehensive reports to keep managers and executives advised of project plans and progress and to communicate findings and recommendations. Composes, prepares, and proofreads various correspondence, reports, presentations, resolutions, proclamations, and other complex documents. Performs other duties as assigned. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requiremennts

Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov). Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code

• 9202(c) and 5 C.F.R
• 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.
  
  

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: GS-09 - To be minimally qualified for this position you must have at least one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience must include one or more of the following: experience with professional oral and written communication to articulate conclusions, assist customers in resolving tax matters, and/or gathering data for reports to internal and external audiences; experience with tracking systems to escalate appropriate correspondence; experience with analytical tools, to measure customer satisfaction; experience assisting in projects/studies. OR two (2) full academic years of progressively higher level graduate education in any field of study from an accredited college or university. OR master's or equivalent graduate degree in any field of study from an accredited college or university. OR LL.B or J.D., if related. OR a combination of qualifying graduate education and experience equivalent to that described above. SPECIALIZED EXPERIENCE: GS-11 - To be minimally qualified for this position you must have at least one (1) year of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience must include two or more of the following: experience researching emerging technologies to resolve and respond to inquiries from customer requests; experience with tracking systems to escalate appropriate correspondence; experience with analytical tools to measure customer satisfaction; experience assisting negotiating and resolving operating problems with stakeholders; experience with professional oral and written communication to articulate conclusions, reports, and memorandums to internal and external legislative audiences; experience assisting in projects/studies involving legislative matters and Congressional casework. OR three (3) full academic years of progressively higher level graduate education in any field of study from an accredited college or university. OR PH. D or equivalent doctoral degree in any field of study from an accredited college or university. OR LL.M., if related OR a combination of qualifying graduate education and experience equivalent to that described above. SPECIALIZED EXPERIENCE: GS-12 - To be minimally qualified for this position you must have at least one (1) year of specialized experience equivalent to GS-11 level. Specialized experience must include two or more of the following: experience influencing managers to accept and implement project recommendations; experience assisting with developing program guidance to meet organizational goals; experience with analytical tools and techniques (i.e., quantitative, qualitative) to measure customer satisfaction; experience negotiating and resolving operating problems with stakeholders; experience with professional oral and written communication to articulate conclusions, reports, and recommendations to internal and external audiences; experience with pertinent laws, policies, regulations, and precedents applicable to tax law; experience handling confidential information; experience assisting in projects/studies involving legislative matters and Congressional casework. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Additional Information

Subject to a 1-year probationary period (unless already completed). Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. This is a Bargaining unit position.

Tour of Duty: Day Shift - Monday - Friday - Start and stop times between 6:00 a.m. and 6:00 p.m. Alternative work schedule, staggered work hours or telework may be available. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Obtain and use a Government-issued charge card for business-related travel.

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.