IRA Services Representative jobs in Springfield, MA

Job Description

This mature, professional individual is the first patient contact at the front desk. The PSR greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and established patients; obtains/ processes billing/insurance information.

Through strong organizations skills this role also provides administrative support to our clinical team and assures availability of medical records; prepares a variety of requests for patient diagnostic testing; may transport specimens; receives/records tests results, notifies physicians of test results; may stock work areas; may order supplies and manage inventory; works on special projects; may perform secretarial duties; keeps records and files; prepares reports/correspondence; performs other related duties as required.

Major duties [include but not limited to]:

• Meets and greets patients with a warm, friendly welcome and professional manner
• Registers patients upon arrival which includes: confirming demographic information;  obtains insurance information for patient and partner (if applicable); enters information in Athena and Resource as well as Engaged MD
• Exits patient upon completion of appointment; collect co-pays or balances,  schedules next appointment if indicated and completes charge entry processes
• Answers and triages phone calls  in a timely and professional manner
• Maintains a strong rapport and open lines of communication with Virtual Assistants in the NP intake process. 
• Seeks assistance from clinical and administrative team leadership to support provision of care and patient satisfaction
• Functions as liaison between patients and clinical providers via electronic medical record and emailing system
• Monitors physician schedules for accuracy according to the established template created in Athena, confirms pending appointments and evaluates cancelled or no shows (abandoned)  appointments
• Daily clinical prep: understands and supports the clinical team needs, prints daily encounters, attaches paperwork required for morning monitoring; prepares encounter forms and required paperwork for new and returning patients
• Responsible to cover the Medical Records position for absences, vacations or any other requested time off. Travel may be required
• Comprehends the principles of CARS administrative operations manual as well as complete knowledge of any scheduling protocols in the “how to” manual. 
• Maintains clinic reception area and monitor patient flow
• Understands the requirements associated with HIPAA and Confidentiality for all patients

Job Qualifications

Knowledge, Skills and Abilities:

• Outstanding customer services skills
• Committed to maintaining high quality patient care and supports the goal of a positive patient experience
• Knowledge of the principles and practices of physician/clinical office management
• Knowledge of medical terminology
• Obtain insurance pre-certifications
• Perform clinic/IUI related charge entry
• Outstanding interpersonal skills as well as strong oral and written communication skills
• Ability to operate standard office equipment
• Ability to multi-task, manage and prioritize workflow
• Strong organizational skills and detail oriented
• Computer experience including electronic medical record
• Data entry and scanning
• Demonstrate the ability to function successfully in a busy team environment
• Support mission and vision of CARS

Required Qualifications:  

• Demonstrated experience with outstanding customer services skills    
• 1-2 years physician office experience in welcoming patients, check in/checkout process and overall clinic preparation/support
• Strong administrative experience such as word processing and data base management (ie, Outlook, Microsoft Word, Excel,)
• Education and training experience that could reasonably be expected to provide the knowledge, skills and abilities listed above

Preferred Qualifications:

• Customer service training/experience
• Infertility physician office experience
• Ob/Gyn physician office experience
• Passion for Women's health/fertility
• Specific computer program knowledge (ie, Athena, RESource or other EMR)
• Understanding the process of physician office billing (receiving the encounter to the charge entry and ICD10/CPT coding)

Fringe Benefits:

• Paid vacation and holidays
• Medical, dental and vision Insurance (available first month after start date)
• Flexible spending account and health savings account options (partially funded by practice)
• 401(k) retirement plan with match [after 90 days]
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance [1x annual salary]. Additional supplemental life insurance available