IT Capacity Planner jobs in Burlington, VT

Autumn Harp is a premier contract manufacturer of beauty and personal care products. We deliver best-in-class service and seek a team member committed to excellence. Do you have what it takes to support our company? We seek a skilled IT Support Specialist who can help us manage our IT ecosystem. This position requires a commitment to outstanding customer service and is the first point of contact for identifying and IT resolving issues. This is a full-time 100% on-site position.

Key Responsibilities

• Provide professional, friendly end-user support to resolve workstation, printing, network, and other computing issues.
• Provision, repair, upgrade and deploy new or refurbished computers to employees.
• Perform routine system maintenance and upgrade of operating systems and productivity, security, and communications software.
• Support and train employees in the use of basic office productivity tools and computing hardware.
• Maintain and monitor electronic issue ticketing system and IT asset tracking data.
• Create and maintain IT process documentation and work instructions for IT processes.
• Plan, coordinate and conduct introductory IT training for newly hired employees.
• Participate in IT security programs and actively nurture a culture of security awareness.
• Support AV/conferencing hardware and software and support conference room technologies.
• Assist with repair and installation of networking equipment.
• Collaborate with Systems Administrator and other IT team members toIT solve problems and recommend improvements.
• Prepare and properly dispose of obsolete computer equipment.
• Actively participate in team and interdepartmental meetings.
• Actively contribute to departmental and corporate objectives and pursue individual professional development goals.
• Maintain technical knowledge required to effectively fulfill responsibilities.
• Other tasks as assigned by the IT Manager.

Minimum Qualifications

• Demonstrated honesty, trustworthiness, and integrity.
• Possess a positive attitude, friendly disposition, and desire to provide outstanding customer service.
• Ability to quickly diagnose and resolve common computing issues independently.
• Knowledge and experience with the use, repair, upgrade and maintenance of computer hardware and software in a business environment.
• Ability to interact with others in a highly professional, friendly, and constructive manner.
• Highly developed organizational skills and ability to work independently.
• Ability to read, write and analyze technical documents.
• Ability to communicate effectively with diverse audiences in writing and verbally.
• Ability to prioritize tasks and determine when to escalate an issue or seek support. Understands scope of authority and responsibility when making decisions.
• High School Diploma or GED.

Desired Skills & Experience

• 2 years of support or helpdesk experience.
• CompTIA or Microsoft Certifications related to defined responsibilities.
• Post-secondary education in the field of Information Technology.

Physical Requirements

• Ability to lift 20-40 pounds.
• Ability to work around perfumes and fragrances daily.
• Sitting for extended periods (8 hours per day)
• Stretching, reaching, crawling under desks. Occasional use of ladders.
• Occasional and limited evening and weekend work.

Working Conditions

Mostly an office environment (75%).

Will provide support in a manufacturing environment (25%). Consisting of loud machines and potential physical hazards.