IT Capacity Planner, Sr. jobs in Temple, TX

This entry-level position is intended for those who have some personal hands-on technical experience and want to get into the IT field, but lack IT work experience. If you’ve upgraded or built computers, or you’ve set up your own home network, this position might be for you!

Come and join our phenomenal team! Our company is growing and we need another Help Desk Technician with a passion for serving others. If you:

• Love teamwork
• Are self-driven to learn and improve, technically and professionally
• Tire of corporate politics
• Have fun working hard to make a difference
• Are determined to do the right thing even when it hurts
• Have a passion for serving others
• Will read the books our company culture is built on
• Want the opportunity to grow with a growing business
• Enjoy technical troubleshooting, problem solving, and communicating with others who have difficulty understanding technology
• Think you’re able to endure our rigorous interviewing process (we only hire the best)

… then please apply!

As an IT Managed Services Provider, Lighthouse IT runs the technology for many businesses in the area. We plan IT budgets, implement new technology to benefit our clients, monitor and maintain client systems to ensure uptime, and help our clients use the technology running their businesses.

As a Help Desk Technician, you would:

• Provide phenomenal customer service to our clients
• Answer incoming phone calls and emails from people who need technical help, and either assist them directly or work with our team to move the issue to someone else who can help
• Perform basic troubleshooting steps for technical issues our clients are facing and escalate issues to your teammates as appropriate
• Fulfill change requests from our clients according to our documented processes
• Travel to (mostly local) client offices to assist with on-site support when necessary
• Work in our ticketing system to respond to client issues, document your time and effort, and meet performance objectives – including productivity and customer satisfaction
• Communicate with clients over the phone, email, and chat applications
• Update and maintain client documentation to benefit our clients and team

Technical Requirements:

• Ability to recognize and describe basic computer components
• Ability to give verbal instructions to assist non-technical people with basic Microsoft Windows navigation
• Expertise with Microsoft Windows, Microsoft Office, and commonly used PC applications
• Excellent oral and written communication
• 30 WPM typing speed

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• Monday to Friday

Application Question(s):

• Why are you interested in this position?
• How is your technical experience (to include personal experience) relevant to this role?

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Temple, TX 76502: Relocate before starting work (Required)

Work Location: In person