IT Capacity Planning Manager jobs in Canton, OH

Description:
Position Title: IT Manager
POSITION SUMMARY
The IT Manager will manage a group of IT Field Technicians while acting as the point of contact for clients in the assigned region.
This role will work closely with clients to prioritize requests and develop and complete tasks in a manageable sequence. The
position has significant room for growth and professional development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Technical Execution
Act as a coach to help IT Field Technicians learn and advance their skill sets. Act as a player in the field and work alongside Field
Technicians on a daily basis.
Manage and provide support for technology-related projects (ex. Security Camera system setups, Upgrading or
rewiring rooms, -Upgrading Technology)
Serve as an escalation for Field Technicians as it pertains to End User Devices and Data & Application services support
Communicate updates to Grid Services Team and make necessary documentation updates regarding Account Services
Sheet
Communicate updates to Grid Services Team and make necessary documentation updates regarding the Network &
Infrastructure Sheet
Work with Grid Team to provide information for Annual Audit of Accounts & Groups
Identify new projects with the client and work with the Project Manager to build out the project
Work in conjunction with Grid Services to implement standardized solutions for technology projects
Deliver project communication to clients and staff
Ensure projects are completed within the designated timeline
Close out projects upon completion
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days
Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets
Conduct daily team calls as needed
Conduct monthly operations meetings
Client Focus
Works closely with the executive team and stakeholders to develop a shared vision with long-term, big-picture perspectives on a
district's goals to plan for meaningful and effective uses of technology; provide leadership in creating a vision of how technology
can help meet district goals.
Develop action plans, set timelines and maintain continuous communication to manage the client's expectations on a
day-to-day basis
Assist Regional Director of Technology in creating milestones, tasks, and planning for clients
Deliver the services outlined in the support contract developed for each client
Communicate project milestones and updates on project status to the client
Communicate outages to clients and staff on a consistent level
Act as a point of contact for Clients ordering technology equipment
Own 3rd Party Vendor Sheet and confirm it is updated and accurate
Own client Inventory documentation and ensure it is updated throughout the year
Own all updates to the account services sheet and ensure audit milestones are complete
Communicate with Clients as it relates to critical/high visibility issues and escalate grievances as appropriate
Verify clients receive their bi-weekly Health Check Report (tickets on hold)
Schedule a monthly/quarterly meeting with all clients to conduct Operations Meetings (as outlined in the contract)
Collect feedback on the technician's performance from the client
Team Leadership
Leading and supporting teams of IT Field Technicians for decision-making, technology support and professional development.
Ensures accuracy for both Time and Data Entry by reviewing/submitting timesheets on a weekly basis
Delegate daily work to Field Technicians and schedule them by location
Manage project deadlines and communicate any project issues to the team/upper management as appropriate
Serve as point of contact for Field Technicians with questions/issues and provide guidance or escalation
Set an example for the team by consistently demonstrating a high level of professionalism
Act as a mentor and provide coaching and training to Field Technicians
Conduct quarterly Touch Points and Annual Reviews with Field Technicians
Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates or client feedback
Participate in scheduled Regional Director lead team meetings and quarterly company training
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
IT related experience
Ability to think critically, problem-solve, communicate and manage task execution
Ability to strategically plan, organize and establish priorities to achieve results
Strong interpersonal and communication skills to effectively interface with clients and management
Ability to work under tight deadlines while maintaining a high-quality level of work
High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance
with all company policies
Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload
Able to handle sensitive/confidential situations and documentation
Growth mindset with a passion for new challenges, continued growth, and feedback
Ability to motivate a team to work together, handle deadlines, and manage multiple responsibilities
Strong analytical, interpersonal, written, and communication skills
Work with Grid Team to provide information for Annual Audit of Accounts & Groups:
Identify new projects with the client and work with Project Manager to build out the project
Work in conjunction with Grid Services to implement standardized solutions for technology projects
Deliver project communication to clients and staff
Ensure projects are completed within the designated timeline
Close out projects upon completion
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days
Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets
Conduct daily team calls as needed
Conduct monthly operations meetings
Preferred Qualifications:
Associate's degree in Computer Science, Information Technology, Business Administration, or a related field
3 years of Education Information Technology experience
Industry Certifications related to the position
Experience working in a school or educational environment
Experience managing or mentoring employees
Physical Demands and Work Environment:
This job operates in a professional school environment. Other Physical Demands include:
Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
Vision abilities (with correction) include close, distance, and ability to adjust focus.
The ability to communicate information and ideas in speaking so others will understand.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 50 pounds at times.
Additional Skills & Qualifications:
Experience in an education industry would be preferred.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.