IT Field Technician jobs in the United States

Seeking a dynamic Field Technician with a strong background in POS repair, IoT, and cutting-edge technology solutions. In this on-site role, you'll be the front-line hero, resolving complex issues and ensuring seamless operation of our clients' technology systems. Your day-to-day will involve hands-on POS system repairs, deploying IoT solutions, and tackling diverse tech challenges. You won’t be alone; our expert remote support team will be there to guide you through troubleshooting and problem-solving, ensuring you have the knowledge and backup to succeed in the field. This position is perfect for those who love variety, enjoy solving real-world tech problems, and thrive in a supportive, team-oriented environment. Our newest market, EV Charging Stations Repair, will be the initial focus for this position. Field Advantage has a training facility in Northeast Tennessee – fieldadv.com/training

Responsibilities:

· Troubleshoot and repair Point of Sale (POS) systems and pin pads, ensuring timely resolution of hardware and software issues

· Implement and maintain IoT solutions, including connecting and configuring IoT devices to enhance the operational efficiency and data tracking

EV Responsibilities – Training will be provided.

· Adhere strictly to Lock-Out Tag-Out (LOTO) procedures during unit head swap outs and follow upgrade instructions and guidelines for firmware upgrades.

· Perform unit head swap outs on charging stations and conduct firmware upgrades, following detailed step-by-step guides.

· Estimate and manage time efficiently, with a target completion time of 2 hours for unit head swap outs and approximately 15 minutes per station for firmware upgrades.

· Provide detailed notes and deliverables before, during, and after each job, ensuring accurate documentation of the process.

· Engage with site contacts to locate breakers, chargers, and power cycle units if necessary, ensuring a smooth and efficient process.

· Collaborate with the team and communicate effectively to address any challenges that may arise during both unit head swap outs and firmware upgrades.

· Other duties as assigned.

Qualifications:

· Lock-Out Tag Out certification is required; assistance will be provided for obtaining the certification.

· Technical background and previous experience in software upgrades or a related technical field are preferred.

· Proficient in following step-by-step guides and ability to follow detailed instructions both verbally and in writing.

· Strong attention to detail, commitment to safety protocols, and accuracy in executing tasks.

· Effective communication skills, both written and verbal, for interaction with team members and site contacts.

· Must have a valid driver's license with reliable transportation to travel to various locations.

· Must provide your own tools. – Specific industry tools will be provided.

· Must have a working windows-based laptop.

· Must have a dependable vehicle.

· Flexibility to work on a part-time basis with the potential for increased hours.

· Ability to lift and carry equipment up to 50 pounds.

· Willingness to undergo additional training as required.