Description: GENERAL PURPOSE The Help Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment.
JOB RESPONSIBILITIES Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner; Troubleshoot computers/mobile devices operating systems and hardware issues; Manage company anti-virus software; Manage user accounts, group policy and access guidelines; Set up and deploy hardware/core software for new hires and existing employees; Support IT function and employees with roll out of new technology, whether it is software, enhanced processes or hardware upgrades; Support IT function and employees through mergers and acquisitions; Assist in software license management and asset tracking/inventory; Maintain active directory and email distribution lists; Maintain asset inventory; Assist with developing IT procedures and training staff. COMPETENCIES Sense of Urgency Initiative Job Knowledge Quality/Attention to Detail Productivity SKILLS Ability to multi-task and prioritize requests; Attention to detail and deadlines; Good organizational, typing, and computer software skills (Microsoft suite); Ability to work well with others and present professionalism via face-to-face, email and phone interactions; Ability to learn new products and communicate effectively with non-technical employees. Skills: Help desk, Troubleshooting, Active directory, Support Top Skills Details: Help desk,Troubleshooting,Active directory,Support Additional Skills & Qualifications: Break/fix computers and mobile devices A little bit of Active Directory administration and group policy Assistance w/ software licensing/asset tracking/inventory 20 users per office Experience Level: Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
655 Bay Rd, Suite HSTATUS:Relief 0 HoursSHIFT: As NeededGENERAL SUMMARY:Summary:Under direct supervision, acts as a first point of contact for user community. The Service Desk Technician is able to re...
(Hybrid) Specialists work two days in the office and three days remotely from home. Equipment to work from home is provided. However specialists could be asked to return to the office for meetings or ...
Information Consulting Services of Delaware Valley
Wilmington, DEFULL_TIME
Title: Help Desk Analyst 3 Contract Details: Location: Dover, DE (Travel to New Castle and Kent County from Time to Time) Interview: In Person 100% Onsite Duration: 5-6 months Shift: 7:30am to 3:30pm ...
The Delaware Department of Education, Technology and Data Office is looking for an energetic, motivated, and professional help desk analyst to provide excellent customer service to department staff. T...
firstPRO is hiring a Help Desk Analyst for our client located in Wilmington, DE. This is a direct hire role and sits onsite in Wilmington, DE. Candidates must have previous experience working in a law...
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Help Desk Technician jobs
$46,128 to $56,790
Most Popular Cities in Delaware for IT Help Desk Technician Jobs
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