IT Help Desk Technician jobs in Florence, AL

Service Desk SpecialistJob Summary:

The Service Desk Specialist is responsible for performing IT support activities, ensuring effective and timely resolution of technical issues within the organization. This role involves providing first and second-level support in all technology-related matters, maintaining the integrity and reliability of the client computing environment. Key responsibilities include installing, diagnosing, repairing, and maintaining hardware and software, as well as collaborating with other teams to resolve client and site issues.

Key Responsibilities:

• Perform Service Desk tasks according to Standard Operating Procedures (SOPs).
• Identify and deliver computer hardware, software, and other services meeting defined Service Level Agreements (SLAs).
• Accurately document hardware failures, repairs, installations, and removals in the Service Desk system.
• Support acquisition integrations related to Service Desk operations.
• Administer and support current antivirus implementations, ensuring the security of client systems. Monitor desktops for patching and antivirus compliance.
• Maintain the Configuration Management Database (CMDB) within the Service Desk system to ensure accurate IT inventory documentation.
• Perform activities related to the operations and monitoring of the IT environment.
• Implement, configure, troubleshoot, and maintain network printers and phones.
• Obtain approval and purchase hardware and software as required or requested.
• Under direct supervision, perform standard tasks using established methods and procedures related to Service Desk activities.
• Participate in projects involving large-scale deployments of client support-level software or hardware.
• Travel up to 25% as needed, including driving to various regional locations or air travel.

Minimum Education & Experience Requirements:

• Bachelor’s or Technical degree in a relevant discipline, or an equivalent combination of education, certifications, and experience.
• Minimum of 2 years of experience in a Service Desk Support role with hands-on hardware troubleshooting experience.
• Experience in conducting research into PC issues and products as required.
• Proficiency in operating tools, components, and peripheral accessories.

Special Requirements:

• Ability to travel up to 25% as required.

Knowledge, Skills, and Abilities:

• Excellent technical knowledge of computer hardware.
• Working knowledge of current network protocols, operating systems, and standards.
• Strong verbal and written communication skills, including the ability to provide instructions and present information clearly.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Analytical and problem-solving abilities, with good judgment for complex decision-making.
• Capable of planning, organizing work, and managing multiple projects.
• Strong interpersonal skills and ability to work effectively as part of a team.
• Commitment to providing excellent internal and external customer service.
• Ability to present ideas in user-friendly language.

Additional Desired Characteristics:

• Quality orientation and motivation to deliver excellent customer service.
• Willingness to continuously improve and adapt to new challenges.

Work Environment:

• The role is primarily based in a temperature-controlled office environment, with frequent use of electronic office equipment.
• Occasional exposure to extreme weather conditions during site visits.
• Possible exposure to fumes, airborne particles, toxic chemicals, and loud noise during operational site visits.

Other Duties:

• This job description is not exhaustive, and additional duties may be assigned as needed.

Job Type: Contract

Pay: $21.88 - $23.29 per hour

Application Question(s):

• Are you a US citizen?
• Are you near or local to the Lexington, TN area?

Experience:

• IT Help desk/ IT Service Desk: 1 year (Required)

Work Location: In person