IT Help Desk Technician jobs in Knoxville, TN
Recently Added IT Help Desk Technician jobs
IT Help Desk Technician
- Mountain Commerce Bank
-
Knoxville, TN
FULL_TIME
-
Mountain Commerce Bank is an Equal Opportunity Employer.
The goal of Mountain Commerce Bank (MCB) is to hire individuals with strong ethics, great experience, and positive, professional energy. Every Team Member is an important part of our foundation, and we understand that those people create success for our company, our shareholders, and our clients. To attain that success, MCB seeks to provide Responsive Relationship Banking– banking that provides clients with the familiarity, flexibility, and energetic hometown customer service you expect from a community bank, backed by the latest technology and wide offering of financial products and services that you find in a big bank. Our best resource for growing our market and meeting our high expectations for service is our people. People create the relationships that build trust, understanding, and excellence.
General Function:
Serve as the IT reference technician to provide assistance to company users of company technology. Coordinate basic user technical assistance and systems operations maintenance, including set-up passwords, network access, hardware and software management, etc. Assist in the organization and maintenance of back office, voice, network, and security systems to ensure the stable operation of the organization's IT infrastructure. Work with users to obtain the highest level of service for all Bank electronic equipment.
Essential Functions:
Help Desk Administration
- Provide computer and network support relating to software and hardware issues.
- Assist in the development, implementation, and maintenance of policies, procedures, and associated training plans for infrastructure administration and project management.
- Maintain trouble-log on tech support requests; address requests quickly and efficiently, staying abreast of the Bank’s priorities for service.
- Maintain and report fiscal inventory relating to network equipment as directed.
- Maintain and distribute computer supplies and telecommunications equipment as needed by staff (toner cartridges, cords, hardware, etc.). Assist in moving equipment when necessary.
- Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
- Assist in maintaining the integrity of the information systems network and report breaches or potential threats immediately.
- Assist in network backup procedure and retrieval of information as necessary.
- Generate and prepare reports as assigned. Review for content and accuracy.
- Assist with audits and exams. Provide requested information and set up systems and facilities as required
Compliance
- Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
- Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.
- Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.
- Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.
- Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.
Other
- Ability to work scheduled and other needed hours at the designated location(s)
- All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.
- Assist other managers or Team Members as needed
- Management or Bank policy may revise, delete, or add responsibility as necessary
Activity
- Ability to operate office equipment, telephones, and computers
- Ability to communicate fluently in English, in person, in writing, and on the computer
- Ability to hear, speak, and understand verbal communication
- Ability to read, write, count, and perform basic math functions
- Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)
- Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.
- Ability to lift up to 50 pounds, grasp, reach, and pull
- Ability to think, remember, learn new information, and apply cognitive data to job functions
- Ability to assess and concentrate on mental and physical job tasks to see them to completion
- Ability to drive oneself independently for travel between locations
- Ability to present information to groups in an understandable format or fashion
Qualification Requirements:
- High school diploma
- 1-2 years of experience in computer related field or education involving hardware and software installation and support
- Excellent interpersonal, organizational, written, and verbal communication skills
- Excellent computer proficiency in MS Windows, Word, Excel, e-mail
Preferred Qualifications:
- Associate’s or Bachelor’s degree in computer science or related field
- Experience in retail banking
- Experience with help desk and/or network administration
- 11 Days Ago
IT Help Desk Technician
- PYA, P.C.
-
Knoxville, TN
FULL_TIME
- Are you technically skilled with good problem-solving abilities? PYA is seeking an IT Help Desk Technician to join its high-performing and privately-owned firm with a dynamic culture and a strong nati...
- 1 Month Ago
IT Specialist (Help desk)
- Edgewater Technical Associates
-
Oak Ridge, TN
FULL_TIME
- Edgewater is seeking qualified candidates for an IT Specialist opportunity for our customer at the ORNL facility in Oak Ridge, TN. GRADE: 21 Pay Range: $21-$38 Closing Date: 09/06/2022 Job Number: SAR...
- 11 Days Ago
IT Help Desk Specialist
- GEM Technologies Inc.
-
Ridge, TN
FULL_TIME
- GEM Technologies, Inc. (GEM) is seeking an IT Help Desk Specialist to join our team. This position is full-time and will serve the Y-12 National Security Complex in Oak Ridge, TN. Requirements: Assoc...
- 24 Days Ago
Help Desk Technician
- University of Tennessee Medical Center
-
Knoxville, TN
FULL_TIME
- Position Summary: Helpdesk Technicians serve as a primary point of contact for UTMC IT services. As a Helpdesk Technician you will provide support and assistance to the clinicians and team members of ...
- 1 Month Ago
Help Desk Technician
- Thermocopy of Tennessee, Inc.
-
Knoxville, TN
FULL_TIME
- Description Established in 1964, we’re locally owned, nationally recognized in our industry, and driven by excellence.We continuously strive to serve as leaders in providing innovative business techno...
- 1 Month Ago
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0 IT Help Desk Technician jobs found in Knoxville, TN area
Information Technology Support Technician
- Online Development
-
Knoxville, TN
- About us: With over 400 employees and an annual turnover of more than EUR 98.3 million, Softing has developed into an in...
- 4/22/2024 12:00:00 AM
Senior Help Desk Technician
- Contact Government Services, LLC
-
Knoxville, TN
- Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to ...
- 4/22/2024 12:00:00 AM
Litigation Systems Analyst
- Contact Government Services, LLC
-
Knoxville, TN
- Litigation Systems Analyst Employment Type: Full Time, Mid-level Department: Litigation Support CGS is seeking a Systems...
- 4/22/2024 12:00:00 AM
SQL DBA / Systems Analyst
- Contact Government Services, LLC
-
Knoxville, TN
- SQL DBA / Systems Analyst Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a SQL ...
- 4/22/2024 12:00:00 AM
Systems Analyst (Data Analytics)
- Contact Government Services, LLC
-
Knoxville, TN
- Systems Analyst (Data Analytics) Employment Type: Full-Time, Mid-Level Department: Information Technology As a CGS Syste...
- 4/21/2024 12:00:00 AM
Information Technology Support Technician
- Online Development
-
Knoxville, TN
- About us: With over 400 employees and an annual turnover of more than EUR 98.3 million, Softing has developed into an in...
- 4/20/2024 12:00:00 AM
Customer Service - Donor Support Technician (Bilingual – English/Spanish)
- CSL Plasma
-
Knoxville, TN
- **Job Description Summary** Responsible for preparing the donor, donor area and equipment for the pheresis process. **Jo...
- 4/20/2024 12:00:00 AM
Help Desk Technician
- Thermocopy of Tennessee, Inc.
-
Knoxville, TN
- Job Type Full-time Description Established in 1964, we're locally owned, nationally recognized in our industry, and driv...
- 4/19/2024 12:00:00 AM
About Knoxville, Tennessee
Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2016, was 868,546, up 0.9 percent, or 7,377 people, from to 2015. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961.
First settled in 178...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Help Desk Technician jobs
$41,674 to $51,307
Knoxville, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an IT Help Desk Technician do?
IT Help Desk Technician in Clearwater, FL
Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves and general network administration duties.
April 22, 2023
IT Help Desk Technician in Manchester, MO
Manage user accounts and email including password resets, adding/removing users, unlocking accounts, changing permissions.
March 23, 2023
IT Help Desk Technician in Moundridge, KS
Respond to, troubleshoot and resolve user problems and requests with computer equipment, peripherals, communication devices, connectivity and business software.
March 14, 2023