IT Help Desk Technician jobs in Medford, OR

• Answer inbound calls from contract clients

• Enter service tickets to PSA (Professional Services Automation)

• Troubleshoot issues

• Common Issues:

• Password reset

• Wi-Fi and networking issues

• Application support

• Adobe

• Office 365

• Industry specific

• Create new Office 365 accounts

• Configure and deploy new hardware

• Support phone & PBX (Private Branch Exchange) systems and hardware

• Install & support networking gear

• Follow proper escalation process for more advanced troubleshooting

• Work with third-party vendors

• Workstation/hardware troubleshooting

• MFP (Multifunction Printer)/efax/fax support

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: In person