Description: GENERAL PURPOSE The Help Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment.
JOB RESPONSIBILITIES Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner; Troubleshoot computers/mobile devices operating systems and hardware issues; Manage company anti-virus software; Manage user accounts, group policy and access guidelines; Set up and deploy hardware/core software for new hires and existing employees; Support IT function and employees with roll out of new technology, whether it is software, enhanced processes or hardware upgrades; Support IT function and employees through mergers and acquisitions; Assist in software license management and asset tracking/inventory; Maintain active directory and email distribution lists; Maintain asset inventory; Assist with developing IT procedures and training staff. COMPETENCIES Sense of Urgency Initiative Job Knowledge Quality/Attention to Detail Productivity SKILLS Ability to multi-task and prioritize requests; Attention to detail and deadlines; Good organizational, typing, and computer software skills (Microsoft suite); Ability to work well with others and present professionalism via face-to-face, email and phone interactions; Ability to learn new products and communicate effectively with non-technical employees. Skills: Help desk, Troubleshooting, Active directory, Support Top Skills Details: Help desk,Troubleshooting,Active directory,Support Additional Skills & Qualifications: Break/fix computers and mobile devices A little bit of Active Directory administration and group policy Assistance w/ software licensing/asset tracking/inventory 20 users per office Experience Level: Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tired of the same old, same old? Looking for a position that will allow you to show what you know?TechSolutions has an immediate opening for an entry-level Help Desk Technician working in an MSP envir...
655 Bay Rd, Suite HSTATUS:Relief 0 HoursSHIFT: As NeededGENERAL SUMMARY:Summary:Under direct supervision, acts as a first point of contact for user community. The Service Desk Technician is able to re...
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
(Hybrid) Specialists work two days in the office and three days remotely from home. Equipment to work from home is provided. However specialists could be asked to return to the office for meetings or ...
Information Consulting Services of Delaware Valley
Wilmington, DEFULL_TIME
Title: Help Desk Analyst 3 Contract Details: Location: Dover, DE (Travel to New Castle and Kent County from Time to Time) Interview: In Person 100% Onsite Duration: 5-6 months Shift: 7:30am to 3:30pm ...
Newark (/ˈnuːɑːrk/ NEW-ark)[note 1] is a city in New Castle County, Delaware, United States. It is located 12 miles (19 km) west-southwest of Wilmington. According to the 2010 Census, the population of the city is 31,454. Newark is home to the University of Delaware.
Newark is located at 39°41′01″N 75°44′59″W / 39.68361°N 75.74972°W / 39.68361; -75.74972 (39.6837226, −75.7496572). It is located directly east of the Maryland state line, adjacent to the unincorporated community of Fair Hill, and is less than a mile south of the tripoint where Delaware, Maryland, and Pennsylvania meet, known a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Help Desk Technician jobs
$47,355 to $58,300
Newark, Delaware area prices were up 1.0% from a year ago
Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves and general network administration duties.
April 22, 2023
IT Help Desk Technician in Manchester, MO
Manage user accounts and email including password resets, adding/removing users, unlocking accounts, changing permissions.
March 23, 2023
IT Help Desk Technician in Moundridge, KS
Respond to, troubleshoot and resolve user problems and requests with computer equipment, peripherals, communication devices, connectivity and business software.