The Role
Liberty Science Center (LSC) seeks an IT Help desk Technician to join the Technology Group. The Help desk Technician Level 1 provides essential technical support to end-users, ensuring the efficient operation of computer systems, software applications, and hardware devices. This position involves troubleshooting and resolving technical issues, providing excellent customer service, and escalating complex problems to higher-level support teams when necessary. This role will provide primary onsite help desk coverage working in conjunction with Naka Technologies LSC’s IT Management Services Provider (MSP) that provides 24/7 remote help desk services and monitors onsite infrastructure. This position provides day and evening coverage during the week, weekends, and holidays. Staff schedules are planned out in advance based on the operating and events calendars.
This position will report to both the Sr. Director of Technology and the Associate Director of IT Operations.
What You’ll Bring
Resourceful and able to keep pace with shifting priorities, you will show a willingness to learn new skills on the job, be able to think quickly and problem-solve while striving to provide friendly customer service. A great team member is someone who genuinely cares about people, both personally and professionally, and builds great relationships.
What You’ll Do
Below is an overview of the essential functions of this role. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand.
Staff Support:
Problem Diagnosis and Resolution:
Event Support:
Customer Service:
User Training and Documentation:
Hardware and Software Maintenance:
Collaboration:
Desired Knowledge, Skills, and Abilities (KSAs)
Classification and Schedule
This is a part-time, non-exempt role which means this role is eligible for the overtime provision. Work hours will average approximately 24 hours per week though it may vary based on the needs of the business. The ideal candidate must be available to work weekends, evenings, and holidays as business needs or special events may require.
Compensation & Benefits
The rate for this position is $21.50 per hour. Liberty Science Center also provides perks for all eligible part-time employees, including:
Physical Demands
The work environment characteristics described here are representative of those that a Position would encounter while performing the essential functions of the job.
While performing the duties of this job, the employee must be able to lift up to 50 pounds, be comfortable with heights (employee will occasionally need to work on a ladder, be able to crawl on hands and knees to run and tape down cables, and be able to stand for long periods.
LSC’s Work Culture at a Glimpse
Liberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment. We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team!
Our Environment
Liberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views.
Travel
This position requires no travel.
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Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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