IT Operations Analyst jobs in Albany, NY

Company Description

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US.

Our client- one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished Salesforce Business Analyst.

Job Description

Role: Salesforce Business Analyst
Location:-Albany, NY
Duration:-12 months (with a high possibility of extension)

Job Responsibilities:
• Work with functional business leads to develop and transform requirements into Salesforce design and implementation.
• Research and document the needs behind Salesforce Cases originated by NYSERDA Staff.
• Collect, document, map, and analyze business process and system dependencies.
• Gather, synthesize, and document business requirements.
• Effectively communicate status, collaborate, and problem-solve with relevant stakeholders.
• Collaborate with colleagues to identify recommendations for process improvements, overcoming constraints, and resolve difficult operational and technological issues.
• Identify, mitigate, and manage risk.
• Document changes to the design and implementation of Salesforce.
• Manage ongoing support requests and flush out request details.
• Work directly with and serve as the liaison between business units, technology teams and support teams.
• Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new functionality.
• Assist in the improvement and integration of automation and tools designed to support work and decision making.
• Recommend AppExchange solutions that might be available rather than building new functionality.

Skills preferred by the client:
• 3 years of general Business Analysis.
• Experience and skill in performing Business Analyses, documenting requirements and specifications, and mapping visual representations of business processes.
• Experience with project management methods processes, standards, and tools.
• Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy and strong judgment.
• Ability to quickly identify and drive to the best possible solution when presented with a series of opportunities and constraints.
• Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports.
• Demonstrate some understanding of VisualForce and its capabilities.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• A strong customer orientation, with active listening skills and the ability to understand and define / document business needs comprehensively.
• Ability to effectively elicit functional needs from business users and translate those needs to existing functionality in Salesforce to avoid customization wherever possible.
• Salesforce Certified Administrator a plus.

Qualifications

Experience in Salesforce Business Analysis

Additional Information

I would love to talk to you if you think this position suits your interest.

If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance.

NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”