IT Operations Analyst jobs in Bennington, VT

Summary: The IT Applications Analyst is a business facing role responsible for the configuration, implementation, maintenance, and ongoing support of various IT applications and systems.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Coordinates across business departments and stakeholders, gathering and implementing enhancement requests across departments
• Effectively identifies and resolves system issues and appropriately communicates items to management, business process owner and users
• Responsible for IT Applications documentation, including, converting User Requirement Specifications to a Detail Design Specification, writing Configuration Test Plans and summary reports
• Configures reports (tabular, trend and labels)
• Performs daily business administrative tasks related to functional support and general user account administration.
• Provides SME support and works closely with functional departments on projects to develop, implement and enhance the system
• Provide application assistance prior to, during and post Regulatory/Partner inspections
• Processes IT Applications change control requests
• Works with Validation and Quality departments to ensure IT Applications are implemented following development life cycle approach.
• Trains other IT Applications employees
• Coordinates with other IT Applications team members to implement the system in an efficient manner.
• Provides end-user support for IT Applications including troubleshooting problems at the application server level
• Participates or may lead IT Applications systems security access and periodic audit trail reviews
• Other duties as assigned

Education and Experience:

• BS/BA in Information Technology or related field and minimum 2-4 years of relevant experience preferred or equivalent combination of education and experience.

Knowledge, Skills & Abilities:

• Experience with technical writing & process mapping
• Good verbal and written communication skills
• Experience in project management helpful