IT Operations Analyst jobs in Detroit, MI

Job Title: Broadcast Operations Specialist

Relevant Experience: 9 Years

Location: (Detroit, Michigan)

Duration of Assignment: 12 Months

Education: Electrical Engineering or Network/System Engineering

Domain: OTT/Television Broadcasting

Minimum Qualifications:

• Bachelor’s degree in electrical engineering or network/system engineering, with a significant emphasis on Television Broadcast, Streaming, and OTT experience, or equivalent practical experience.
• Minimum of 10 years of relevant work experience deploying in a network or systems environment that enables Television Broadcast, Streaming, and OTT services.
• Work experience in a Television Operations Center, involving 24/7 monitoring of live video and audio streams.

Responsibilities:

• Respond to and troubleshoot incidents escalated from the Tier 1 Analyst team.
• Perform advanced troubleshooting following defined SOPs and meeting SLA levels.
• Triage and escalate incidents as necessary, ensuring end-to-end ownership until ticket closure.
• Validate problem descriptions, conduct detailed diagnosis, and track incidents in the trouble-ticketing system.
• Handle backlog tickets from previous shifts and ensure necessary follow-ups.
• Maintain track of external escalations, perform follow-ups for outstanding tickets and Root Cause Analyses (RCAs).
• Participate, drive, and manage major incidents.
• Develop postmortem reports and drive problem management.
• Communicate and handle escalated incidents, working closely with customers and stakeholders with regular outage notifications.
• Work on service requests, perform new station turn-ups.
• Provide regular feedback on troubleshooting processes or documentation gaps.
• Update existing and develop new SOPs.
• Perform any additional tasks assigned by the team lead/manager.
• Update infrastructure documentation, including system understanding docs, standard operating procedures, and infrastructure diagrams.
• Actively participate in daily standup meetings and shift handover calls, providing updates on pending tickets for the next shift.

Required Skills/Qualifications:

• 5 years of experience in Network Operations Center (NOC) as an L3 engineer or Team lead in a Video NOC or technical support centre technician/engineer, or network troubleshooting involved with broadcast, streaming, OTT platforms, MVPD Operations.
• Good understanding of NOC monitoring tools and event handling.
• Familiarity with ITIL processes.
• Experience in end-to-end incident management, ticketing/ticketing tools, and supporting maintenance requests.
• Good understanding of data networking/data communications/video networking technologies.
• Must have a good understanding of switching/routing technologies, including Cisco/Juniper device CLIs.
• Monitoring and analyzing network traffic with Logic Monitor, Solarwinds NTA.
• Experience in firewall configuration and deployment – Fortinet Fortigate, Checkpoint, Cisco ASA, Juniper SRX.
• Experience with Juniper MX40, EX4200, SRX 1500 series, and Juniper Apstra.
• Experience in configuring and administering F5 Big-IP Load Balancer (GTM and LTM) for naming resolution, and writing iRules to monitor and tune load on network servers.
• Deploying and configuring SPLUNK (SIEM Tools) to collect and aggregate log and event data to help identify and track breaches.
• Deploying SDWAN solutions vEdge, vBond, vSmart, vManage.
• Wireless Infrastructure experience such as Cisco Meraki, Aruba, Clear Pass Access points, WLANs, RF tuning, and BYOD management.
• In-depth understanding and experience in Audio/Video technologies (MPEG-4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ASI, (HD-)SDI ATSC, PCM, AC3).
• Experience in at least two video platforms (e.g., Telestream/Tektronix, Medius/Sentry, Sencore, Tag, etc.) with a solid understanding of all relevant video platforms.
• Experience with a Video Delivery Network in at least two areas (e.g., Acquire, Encode, Encrypt, Deliver).
• Ability to perform advanced troubleshooting on audio/video technologies/IPTV platform/switching and routing protocols.
• Experience in rolling out configuration changes and project deployments.
• Provide guidance to Video Operations Analysts.
• Perform problem management and develop post mortem reports in coordination with Video Operations Analysts Leads.
• Familiarity with American concert events live streaming.
• Must be willing to work in shifts, 24 x 7 operations.

Job Type: Contract

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Relocate:

• Detroit, MI 48219: Relocate before starting work (Required)

Work Location: In person