IT Operations Analyst jobs in Houston, TX

Description

Do you consider yourself a Technical Expert? Konnect General Stores is hiring a Retail IT Support Specialist who can perform analytical, technical, and administrative work in the planning, installation and support of new and existing systems and store retail devices.

The Retail IT Support Specialist will work with multiple third-party vendors to implement store networking tasks, store system support and maintenance and provide general assistance with store productivity as it relates to the various systems in place. The Retail IT Support Specialist will also be a primary contact for daily operational support of the various store systems with both our vendors and users.  

Key Functions:

• Diagnose and resolve problems in response to customer reported incidents. 
• Confers with end users to determine types of hardware and software required.
• Installs new hardware and software and maintains existing components.  
• Trains end users in the use of equipment and software.
• Performs general maintenance tasks. 
• Troubleshoots and resolves issues with store/user devices and peripheral equipment located throughout the stores.
• Prepares progress reports for all work performed.
• Evaluates products for compatibility, expandability, and ease of use and support.
• Recommends to management the support or nonsupport of evaluated products. 
• Duties are performed at various levels within the defined title.

Requirements

Soft Skill Requirements:

• Ability to solve problems in stressful situations.
• Strong attention to detail
• Communication skills
• Ability to explain technical concepts to inexperienced users.
• Time management skills
• Ability to work with various vendors
• Ability to learn new systems as they come into the organization.
• Hard Skill Requirements:
• Ability to configure and connect devices to LAN and the Internet
• Ability to learn various network topologies as needed
• Macintosh and/or Windows 7 and above devices
• Multi-vendor Printers and Peripherals
• Android and iOS devices
• MS Office 365

Preferred Experience:

• Gilbarco Passport Point of Sale
• Google Workspace
• Network Administration (TCP/IP, LAN, WAN)
• Sophos Devices
• Aruba Devices
• PCI Compliance
• Restaurant365
• SageNet
• Paytronix

Qualifications:

• Bachelor degree in information technology / computer science or a related field preferred
• Minimum of 2 years of relevant support experience
• IT Certification a plus

Work Setting:

In-Person, with option for hybrid options after 90-day training period

Ability to commute/relocate:

Houston, TX 77099 (Required)

Willingness to travel:

25% (Preferred)