IT Operations Analyst jobs in Waterloo, IA

Position Summary

As a Microsoft Dynamics 365 CRM Analyst, you will be responsible for implementing changes to and managing our on-line Microsoft Dynamics 365 CRM platform. You will work closely with various business units to understand their needs, translate business requirements into technical solutions, and provide support for the CRM system. This includes selecting, blueprinting, gathering requirements, designing, and rolling out CRM solutions to end users.

Responsibilities/Duties of the Position

• Work with business stakeholders to design, develop, and implement new features, forms, screens, views, workflows, dashboards, reports, modules, or application components within the Dynamics CRM platform, Power Apps, and other Dynamics 365 CRM modules.
• Create, design, and deliver end-user training and training materials; assist with training of users of the CRM as necessary.
• Provide system support of existing the CRM implementation. This includes performance-tuning, troubleshooting integration software issues, implementing enhancements, and working with stakeholders to effectively and efficiently correct defects and resolve issues.
• Work with BAs to facilitate testing/deployment working within the organization’s business systems development methodology and/or its Systems Development Life Cycle (SDLC) methodology.
• Assist with deployment and provisioning activities as well as manage production system migration and releases.
• Assist in the design, development, testing, and maintenance of the integrations between the Dynamics CRM, and backend systems.
• Support and maintain all our Dynamics CRM environments (Development, Test, Staging and Production), monitor the environment and applications, analyze, and address the system alerts and error logs, take the actions accordingly for performance tuning and/or risk mitigation.
• Stay up to date with the latest Microsoft Dynamics 365 updates and features.

Position Qualifications

Education/Experience:

• College diploma or university degree in the field of computer science, information systems, or comparable technical discipline or an equivalent combination of education and experience.
• Strong knowledge of Microsoft Dynamics 365 CRM preferred.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills and competencies:

• The candidate must be detail-oriented, can multitask, and be able to prioritize multiple demands in a fast-paced environment.
• Maintains a supportive and collaborative teamwork environment; encourages teamwork in others.
• Engages with others and works with integrity and ethically; upholds organizational values.
• Responsive to internal and external needs; maintains a positive attitude, willing to seek solutions.
• Must be flexible and readily adapt to changing priorities/tasks.

Physical Requirements:

• On-call availability required occasionally for emergencies and deployments.
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.

• Some travel may be required for training purposes.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.