IT Quality Assurance Manager jobs in Franklin, TN

Quality Assurance and PSA Manager

Requisition #: req9863

Location: Smyrna, TN

Hours: Full-Time(40Hours/Week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a UC Quality Assurance and PSA Manager, you will be primarily responsible for supporting and managing quality assurance work for child welfare, as well as compliance with federal standards related to the Prevention of Sexual Abuse (PSA). Individuals who serve in this role at the regional or site-specific level will oversee quality assurance for all contracted UC beds.

ESSENTIAL JOB RESPONSIBILITIES:

• Maintain efficient operations within the office by ensuring that activities are being completed in a timely manner;
• Use the various information management systems to meet essential functions of position;
• Guide treatment teams in the completion of all SA/SIRs in compliance with the Prevention of Sexual Abuse (PSA) policy;
• Serve as the lead for quality assurance, and PSA related tasks for the respective location or region;
• Attend and actively participate in events, training, staff meetings, etc. as required;
• Assess the performance and compliance of UC programs;
• Ensure timely and accurate response to stakeholders with all data requests;
• Effectively collect and review data from all incident reports in a timely manner, while creating reports for the National Quality Assurance Manager from data to highlighting trends and risk factors;
• Maintain and submit the monthly ORR required spreadsheets;
• Create and submit quarterly audit reports for 10% or more of portal files using standardized tools;
• Participate in quarterly site visits to prepare for ORR monitoring and audit evaluations;
• Communicate relevant policy updates to the National Quality Assurance team;
• Collect policy call notes to send to the National Quality Assurance team on a regular basis;
• Respond to policy questions and data inquiries from staff and stakeholders in a timely manner;
• Manage client exit surveys in client’s native language, while reviewing the data collected for by these surveys;
• Manage post reunification follow-up calls (Safety and Well-Being calls) with UC sponsors, ensuring completion of ORR spreadsheet as well as the standardized follow-up call survey;
• Stay up to date on all required PSA training and ensure all staff are up to date in accordance with agency and contract requirements;
• Assist with document language translation for agency procedures and practices related to preventing sexual maltreatment for UC youth in care;
• Maintain all reporting distribution lists specific to the needs of the site;
• Regularly audit physical files to ensure compliance with policy;
• Complete other duties as assigned.

QUALIFICATIONS:

• 
  Bachelor’s degree in Social Work or related field of study from an accredited college;
• At least one (1) year of experience in child welfare services, preferred;
• Bi-lingual English and Spanish strongly preferred
• Prior knowledge of or ability to quickly learn state foster care procedures and case management protocol;
• Prior experience using the full Microsoft Suite of services, and proficient in MS Excel;
• Demonstrated ability with analytics and process improvement;
• Excellent verbal and written communication skills;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Proven knowledge of ORR policy and ability to navigate policy resources.
• Possess a willingness to continually learn new policy and procedures and train others on policy protocol;
• Proven experience in all aspects of data collection and reporting;
• Must have an ability to provide excellent and compassionate customer service to a diverse population;
• Ability to work collaboratively with a remote team people while exhibiting strong attention to detail and organizational skills;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and a reliable automobile with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Cultural Diversity Commitment.

We value and embrace the principles of diversity, equity, and inclusion; our culture is strengthened and our workplace is more dynamic. We are a global organization with multicultural staff, clients and stakeholders, so we strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. More work remains, but we are deeply committed to honestly acknowledging and addressing the impacts of race and racism throughout the organization. This work can be uncomfortable and even painful, but we believe that the greatest challenges bear the greatest rewards.