IT Quality Assurance Process Consultant develops quality assurance, compliance, and implementation plans for individual IT functions that support the organization's overall service and software quality standards. Advises function leaders on best practices for the deployment of QA methodologies and processes. Being an IT Quality Assurance Process Consultant designs and incorporates plans for each function that drive quality service and product deliverables. Establishes a performance monitoring program and designs metrics that can be used to identify quality issues, analyze problems, and develop quality improvement initiatives. Additionally, IT Quality Assurance Process Consultant trains staff on quality concepts, objectives, tools, and processes. Requires a bachelor's degree. And typically reports to a director or head of a department. The IT Quality Assurance Process Consultant works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. To be an IT Quality Assurance Process Consultant typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
COOK INLET TRIBAL COUNCIL, INC.
JOB DESCRIPTION
Job Title: Compliance and Quality Assurance Manager
Department: 477 Employment and Training Services Department (ETSD)
Reports To: Senior Manager
Supervises: Compliance Officers, ISDA Compliance & Training Coordinator, Administrative Assistant
FLSA Status: Exempt
Pay Grade: E5
Job Type: Full-Time, Regular
AKBCU: Yes ICPA: Yes
General Functions:
The Compliance and Quality Assurance Manager is responsible for the oversight of program compliance throughout the Employment and Training Services Department (ETSD). This includes providing and coordinating staff training across the department on program requirements, eligibility and how to identify program fraud. The Compliance and Quality Assurance Manager manages the Quality Assurance Team, including Compliance Officers, the ISDA Compliance & Training Coordinator and an Administrative Assistant. The Quality Assurance Manager will conduct compliance reviews (investigations) on all ETSD financial assistance programs. This includes overseeing investigations, completing home visits, and compiling written reports of findings. Additionally, this position is responsible for program file reviews to ensure compliance with program policies, regulations, and statues. The Manager works with program staff to collect and document evidence concerning fraudulent activity and when necessary will meet with participants to discuss, present and complete Intentional Program Disqualifications and discuss service options moving forward.
Duties and Responsibilities including but not limited to:
Job Specifications:
Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.
Minimum Qualifications:
Physical Requirements:
NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.
Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.
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