IT Quality Assurance Process Consultant develops quality assurance, compliance, and implementation plans for individual IT functions that support the organization's overall service and software quality standards. Advises function leaders on best practices for the deployment of QA methodologies and processes. Being an IT Quality Assurance Process Consultant designs and incorporates plans for each function that drive quality service and product deliverables. Establishes a performance monitoring program and designs metrics that can be used to identify quality issues, analyze problems, and develop quality improvement initiatives. Additionally, IT Quality Assurance Process Consultant trains staff on quality concepts, objectives, tools, and processes. Requires a bachelor's degree. And typically reports to a director or head of a department. The IT Quality Assurance Process Consultant works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. To be an IT Quality Assurance Process Consultant typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
Why Next7 IT?
Join a team that provides the highest customer support experience through standard operating procedures, well-developed support tools, and customer service-focused support staff.
We are accountable to each other and believe in the power of hard work directed at the right thing. We know that our industry doesn't stay the same, and if we don't increase our value to clients, someone else will. We are open-minded and candid with each other to find out what is true and consider alternative viewpoints. We believe in creating and using well-documented systems.
Be part of a growing team, loved by our clients, with many opportunities for future growth, training, and development.
What is this Position?
IT Technicians address customer inquiries on various issues related to the line of business software, endpoint hardware, and infrastructure. This is a front-line position, meaning you will answer the phone and be the first person to work on most new tickets. The typical range of activities includes new user setup, separations, fixing workstations, and fixing applications. If you cannot solve this, you will escalate to our next level of support.
Reactive support positions are essential to our service offering because of how directly it interacts with clients. The experience of a client’s employees will often be determined by how well we do with their reactive support, how quickly we handle it, and how positive that interaction was.
This is a challenging position that requires intense focus on one ticket at a time, rapidly moving from one client task to the next. The tickets are reactive, meaning something needs to be fixed, and a client is waiting for this to happen.
This position is best for people who have a fundamental understanding of a wide array of technologies and want to use that skill to support small businesses with their entire technology stack in mind. You will have variety in work and need a broad technical knowledge base to work effectively.
Fanatically good documentation, thoroughness, and attention to detail are critical to delivering good outcomes. The activities of this role directly impact the efficiency and capabilities of all other service delivery departments. You must be following procedures exactly, updating them, or creating them.
You must have good customer service skills and genuinely enjoy interacting with others. If you prefer nuts and bolts without social interaction, this is not the job for you. But if you want the satisfaction of helping other people and meeting their needs, you will probably do well in this role.
What Will I Be Doing?
What Skills & Abilities are Needed?
What Education & Experience is Needed?
What are the Hours & Where is it?
IT Technicians usually work 8-5 M-F in the Cranberry office. Occasionally, there may be a need to visit customer locations to resolve support requests. This is not a work-from-home position.
All technical resources also provide after-hours on-call technical coverage on a week-long rotating basis.
Must be able to work remotely if the office becomes unavailable.
What are the Benefits?
In Summary
If you are an energetic people person with deep curiosity and a desire to be a part of a growing team where your voice can be heard, this opportunity may be for you.
Job Type: Full-time
Pay: From $50,000.00 per year
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Work Location: In person
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