Follows appropriate procedures to initiate escalation when a known resolution cannot be identified.
December 14, 2022
Respond to inquiries from users and help resolve both software and hardware problems.
January 26, 2023
Support the IT infrastructure which includes laptops, desktops, servers, network, printers and other IT related devices.
January 26, 2023
Train computer users, document application procedures, and respond to email/phone messages for employees and agents seeking assistance.
February 13, 2023
Document, track, route and monitor issues/requests to ensure timely resolution.
February 21, 2023
Assist the IT department when major disasters or major infrastructure changes occur, often by functioning as a Communication Command Center.
March 03, 2023