IT Service Desk Specialist jobs in Mobile, AL
Recently Added IT Service Desk Specialist jobs
Service Desk Specialist
- Outokumpu
-
Calvert, AL
FULL_TIME
-
As a global leader in Stainless Steel, we're seeking a dynamic Service Desk Specialist to be part of our IT Services team in Calvert, Mobile County, Alabama.
We invite you to explore this exceptional career opportunity. In this role, you will provide first level IT support for users of the organization's IT services.
Outokumpu is the global leader in sustainable stainless steel. We employ some 9,000 professionals in more than 30 countries who set the gold standard for innovation. The Americas is headquartered in Calvert, Mobile County, Alabama; home to one of the most technically advanced integrated stainless-steel mill in the United States. The Americas’ footprint also expands to San Luis Potosi, Mexico, which is the only stainless steel cold rolling mill plus service center in the country. Additionally, Outokumpu business area Americas has a commercial office in Brazil.
What you will bring:
- IT degree or equivalent qualifications will be reviewed
- Two years of Service Desk or IT support experience
- Experience with standard IT management tools (Active Directory, O365, Windows)
- Experience with ServiceNow or similar ITSM tool
Competencies and Skills:
- Strong analytical and problem solving skills
- Excellent communication and customer service skills
- Mindset to learn and develop skills
- Bilingual is preferred
Some of the key activities you will be responsible for:
- Provide 1st level support for end users through phone calls, chat, email and support portal
- Troubleshoot and resolve technical issues, applying solutions found in the knowledgebase
- Escalate tickets that are unable to be solved in 1st level to 2nd level support teams and 3rd party suppliers
- Support users with requesting IT services
- Ensure that all actions are recorded in our ITMS tool
- Perform user administration tasks in different IT systems
- Use and help develop the existing knowledgebase
What we offer:
- Competitive benefit package including health, dental, disability, life and voluntary insurance options.
- Time to recharge through PTO plus paid holidays and parental leave.
- Work-life balance with a flexible work schedule so you can focus on your professional and personal priorities.
- Retirement plan and company matching up to 6%
- Employee Assistance Program.
- An equal opportunity employer committed to creating a diverse and inclusive workplace.
Salary Range: US $ 67,500 to $ 92,800
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
If you need an accommodation to complete any part of the application process due to a disability or medical condition, you may call 251-281-3631 or email humanresources.sl-usa@outokumpu.com. - 28 Days Ago
IT Help Desk Supervisor
- USA Health
-
Mobile, AL
FULL_TIME
- OverviewUSA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of peo...
- 5 Days Ago
IT Help Desk Support
- VERDANT INFOTECH SOLUTIONS
-
Mobile, AL
FULL_TIME,CONTRACTOR
- ## Job Summary :-Job is as a First Responder for Print Support and working tickets through an IT Help Desk ticketing system. KNOWLEDGE, SKILLS AND ABILITIES - Excellent customer service skills - Good ...
- 18 Days Ago
Jr. IT Help Desk Analyst
- Media Fusion
-
Atmore, AL
FULL_TIME
- Reporting to the Corporate Director of Information Technology, the IT Helpdesk Analyst is responsible for providing technical assistance to computer system users and performing problem determination a...
- 14 Days Ago
Data Entry Specialist
- Gravity IT Resources
-
Mobile, AL
CONTRACTOR
- Job Title: Data Entry SpecialistLocation: 5 days per week On-site (Mobile, Alabama)Job-Type: 6-Month Contract (Opportunity for Extension) – 40 hours per weekEmployment Eligibility: Gravity cannot tran...
- 3 Days Ago
Automation and IT Support Specialist
- AdvanSix
-
Mobile, AL
FULL_TIME
- Are you an enthusiastic process automation developer and IT technologist, who thrives on automation, solving technical challenges and delivering business value while enabling business operations? Join...
- 1 Month Ago
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0 IT Service Desk Specialist jobs found in Mobile, AL area
Civil Engineer
- DDG
-
Mobile, AL
- CIVIL ENGINEERING PROJECT MANAGER Reports to: Senior Project Manager / Business Unit Leader FLSA Classification: Exempt ...
- 12/13/2024 12:00:00 AM
Customer Service Representative
- R1 RCM
-
Mobile, AL
- **Location: Ascension Providence Hospital Mobile** **Shift Hours: PRN (All Shifts Available)** R1 is the leading provide...
- 12/13/2024 12:00:00 AM
Information Technology Support Specialist
- Insight Global
-
Mobile, AL
- Title: IT Support Specialist 12+ month contract (likely extensions or perm conversion) 2 Round Interview Process Locatio...
- 12/12/2024 12:00:00 AM
IT Help Desk Specialist
- USA Health
-
Mobile, AL
- Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA He...
- 12/11/2024 12:00:00 AM
Financial and Data Management Lead - Pascagoula, MS
- Serco North America
-
Pascagoula, MS
- Position Description : Looking for a Financial and Data Management position that will allow you to have an impact every ...
- 12/11/2024 12:00:00 AM
Customer Service Associate FT
- Winn-Dixie Retail Stores
-
Mobile, AL
- Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we ce...
- 12/11/2024 12:00:00 AM
Application Specialist
- Outokumpu
-
Mobile, AL
- As a global leader in Stainless Steel, we're seeking a dynamic Application Specialist to be part of our IT team in Calve...
- 12/9/2024 12:00:00 AM
Fire Alarm Projects Sales Representative
- Pye-Barker Fire & Safety, LLC
-
Mobile, AL
- Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety...
- 12/9/2024 12:00:00 AM
About Mobile, Alabama
Mobile (/moʊˈbiːl/ moh-BEEL; French pronunciation: [mɔ.bil]) is the county seat of Mobile County, Alabama, United States. The population within the city limits was 195,111 as of the 2010 United States Census, making it the third most populous city in Alabama, the most populous in Mobile County, and the largest municipality on the Gulf Coast between New Orleans, Louisiana, and St. Petersburg, Florida.
Alabama's only saltwater port, Mobile is located on the Mobile River at the head of the Mobile Bay and the north-central Gulf Coast. The Port of Mobile has always played a key role in the economi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Service Desk Specialist jobs
$40,217 to $54,478
Mobile, Alabama area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an IT Service Desk Specialist do?
IT Service Desk Specialist
Follows appropriate procedures to initiate escalation when a known resolution cannot be identified.
December 14, 2022
Respond to inquiries from users and help resolve both software and hardware problems.
January 26, 2023
Support the IT infrastructure which includes laptops, desktops, servers, network, printers and other IT related devices.
January 26, 2023
Train computer users, document application procedures, and respond to email/phone messages for employees and agents seeking assistance.
February 13, 2023
Document, track, route and monitor issues/requests to ensure timely resolution.
February 21, 2023
Assist the IT department when major disasters or major infrastructure changes occur, often by functioning as a Communication Command Center.
March 03, 2023