IT Service Desk Specialist jobs in South Bend, IN

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Service desk
  • Aunalytics
  • South Bend, IN FULL_TIME
  • Position Overview

    As a Service Desk Technician, you will be on the frontlines of helping our client partners solve technical problems. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

    You will respond to queries, runs diagnostic programs, isolates problems, and determine and implement solutions. You will be involved in remote troubleshooting, incident management, proactive maintenance, user training, and ensuring effective communication between clients and our company.

    NOTE - this is a hybrid role with Tuesdays, Wednesdays, and Thursdays working in our South Bend office.

    Essential Duties & Responsibilities :

    • Provide Multi-Client Support :
    • Deliver technical support for a diverse range of systems and configurations, understanding the unique IT environment of each client and following established service desk practices
    • Track, prioritize, and document requests using a service desk ticketing system
    • Utilize remote desktop tools and other troubleshooting techniques to diagnose and resolve issues without being physically present at the client's site
    • Report significant and recurring issues to the tier-two support team
    • Process desired service requests / change requests by completing necessary documentation following procedures for new users, terminated users, departmental, and organizational changes
    • Travel to remote sites as needed and on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
    • Manage Incidents : Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.
    • Conduct Proactive Maintenance : Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.
    • Maintain / support client technology assets including; servers, clients, printers, wireless hardware, and voice / data wiring
    • Maintain Communication and Documentation : Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates.

    Keep accurate records (documentation) of all incidents, problems, and resolutions.

    • Assist in developing technical standards and workflows
    • Train end-users and prepare training materials on hardware and software use
    • Provide guidance and training to clients on new systems, software, and best practices for IT usage
    • Uphold Service Level Agreements (SLAs) : Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction

    Preferred Skills

    • Experience working in a help desk / end-user / desktop support environment; MSP experience preferred
    • Strong technical knowledge of various systems, software, and hardware (including troubleshooting and setup)
    • Experience working with active directory and ticketing systems
    • IT certifications (e.g., CompTIA A , Network , Microsoft Certified : Modern Desktop Administrator Associate) a plus
    • Strong client service and troubleshooting skills
    • Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels
    • Resourceful in getting things done, self-starter, productive working independently or collaboratively ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
    • Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems
    • Required : Must possess a valid driver's license and have access to reliable transportation, as the role may involve travel to different work sites or client locations
    • Share our values : growth, relationships, integrity, and true grit

    What's in it for You?

    • Opportunity to work with a rapidly expanding tech company in the booming field of data science and cloud computing, alongside some of the brightest minds in the industry.
    • Opportunity to work with cutting-edge technology in a casual, fun environment
    • Opportunity to be a part of a local company committed to making a difference in our community
    • Chance to work with a rapidly expanding tech company
    • Flexible schedule and paid time off
    • Free snacks and an unlimited supply of coffee
    • Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.
    • Competitive salary and benefits package including health, vision, dental, and life insurance
    • Last updated : 2024-10-31

  • 1 Month Ago

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Service Desk Tech
  • Graham Allen Partners Career Center
  • South Bend, IN FULL_TIME
  • Position Overview As a Service Desk Technician, you will be on the frontlines of helping our client partners solve technical problems. You will be responsible for providing technical assistance and su...
  • 25 Days Ago

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Service Desk Tech
  • Aunalytics
  • South Bend, IN FULL_TIME
  • Position Overview As a Service Desk Technician, you will be on the frontlines of helping our client partners solve technical problems. You will be responsible for providing technical assistance and su...
  • 1 Month Ago

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IT Technical Services Analyst
  • IT Support
  • Mishawaka, IN FULL_TIME
  • The difference begins with team members who are deeply committed to not merely meeting, but exceeding our guests' expectations every day. This commitment carries through to upper management and our Co...
  • 1 Month Ago

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Patient Service/Front Desk Coordinator
  • MyEyeDr.
  • South Bend, IN FULL_TIME
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the...
  • 5 Days Ago

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Records Specialist - Front Desk (Afternoons)
  • City of South Bend
  • South Bend, IN FULL_TIME
  • Salary - $17 per hour SUMMARY: Responsible for all record and case related processing functions. Interacts with Officers, Administration, Legal, Government and other Law Agencies daily. Aids the publi...
  • 14 Days Ago

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0 IT Service Desk Specialist jobs found in South Bend, IN area

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Administrative Specialist
  • The Jacobson Group
  • Granger, IN
  • Job Description Job Description Join an insurance industry leader! 1 year contract to hire role Monday-Friday 8am-5pm Da...
  • 12/13/2024 12:00:00 AM

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Crisis Support Staff Saturday and Sunday 2p-10p
  • YWCA North Central Indiana
  • South Bend, IN
  • Job Description Do you want a career that makes a difference? As the YWCA North Central Indiana's Crisis Support Staff, ...
  • 12/11/2024 12:00:00 AM

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Crisis Support Staff Full Time Sunday - Thursday 10p - 6a
  • YWCA North Central Indiana
  • South Bend, IN
  • Job Description Do you want a career that makes a difference? As the YWCA North Central Indiana's Crisis Support Staff, ...
  • 12/11/2024 12:00:00 AM

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Customer Service Representative
  • Wildman
  • South Bend, IN
  • KEY OUTCOMES (KPI's) 1) OUTCOME: Time Management Prioritize tasks based on urgency. Avoid time wasters. Take initiative ...
  • 12/11/2024 12:00:00 AM

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On Call for South Bend YWCA and Elkhart Safe Haven
  • YWCA North Central Indiana
  • South Bend, IN
  • Job Description Do you want a career that makes a difference? As the YWCA North Central Indiana's Crisis Support Staff, ...
  • 12/10/2024 12:00:00 AM

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Auto Glass Installation Technician Trainee
  • Jobs for Humanity
  • Mishawaka, IN
  • Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem...
  • 12/10/2024 12:00:00 AM

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Help Desk Analyst
  • CDW
  • Elkhart, IN
  • Level 1, Technical Support Elkhart, IN Full Time / 40 hours per week CDW has an excellent opportunity for a Help Desk / ...
  • 12/9/2024 12:00:00 AM

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Senior Business Systems Analyst (America’s SAP COE Warehouse Management and Distribution)
  • Akkodis
  • Warsaw, IN
  • Akkodis is seeking a Senior Business Systems Analyst (America’s SAP COE Warehouse Management and Distribution - Fiori) f...
  • 12/9/2024 12:00:00 AM

South Bend is a city in and the county seat of St. Joseph County, Indiana, United States, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2010 census, the city had a total of 101,168 residents; its Metropolitan Statistical Area had a population of 318,586 and Combined Statistical Area of 721,296. It is the fourth-largest city in Indiana, serving as the economic and cultural hub of Northern Indiana. The highly ranked University of Notre Dame is located just to the north in unincorporated Notre Dame, Indiana and is an integral contributor to the reg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Service Desk Specialist jobs
$41,003 to $55,543
South Bend, Indiana area prices
were up 1.3% from a year ago

IT Service Desk Specialist
Follows appropriate procedures to initiate escalation when a known resolution cannot be identified.
December 14, 2022
Respond to inquiries from users and help resolve both software and hardware problems.
January 26, 2023
Support the IT infrastructure which includes laptops, desktops, servers, network, printers and other IT related devices.
January 26, 2023
Train computer users, document application procedures, and respond to email/phone messages for employees and agents seeking assistance.
February 13, 2023
Document, track, route and monitor issues/requests to ensure timely resolution.
February 21, 2023
Assist the IT department when major disasters or major infrastructure changes occur, often by functioning as a Communication Command Center.
March 03, 2023