IT Service Desk Specialist jobs in New York, NY

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What we do:

The Senior IT Network Engineer supports, installs, configures, and maintains the organization’s global corporate/internal network, telephony services and supports the company’s global security program.  The role will be responsible for driving and organizing corporate office site builds, implementing various network/telephony projects, upgrades and participates in strategic planning to meet our company objectives.  The ideal candidate will be a knowledge expert who is energized by hands on involvement in design, implementation, technology, and problem solving

What you'll do:

• Designs, Installs, Administers, maintains, recommends and is responsible for
• Global Corporate Network LAN/WAN (Meraki) & Cloud based telephony (Zoom Voice/Ring Central)
• Corporate site to site and client VPN, Office Wi-Fi Services, RADIUS Authentication, Communications subsystems (VoIP, Zoom Voice, Zoom Meeting Room Collaboration), Data & voice circuit ordering, installation and Circuit Management
• Network projects and standards encompassing LAN, WAN, high availability strategies, QoS, IP, MPLS, VoIP/IP Telephony and office infrastructure.
• Network security control systems with Meraki Advanced Security, IPS, URL filtering, Web Proxy, DDOS mitigation etc.
• Regional and remote office physical network infrastructure architecture
• Network software/hardware and Global VoIP for new sites and retrofits.
• Demonstrated deep experience with network protocols (TCP/IP, DNS, DHCP, IPSEC) certificates and directory authentication integrations
• Participates in security incident response processes and activities as appropriate.
• Contributes as a key technical project resource for new site builds across a mixed Windows and MacOS environment (60%/40%)
• Leverages best practices approach towards projects, implementations, and issue resolution; ability to provide status updates and reports
• Creates and maintains efficient documentation for IT Standards, Policies, Procedures and KB
• Operationalize processes that can be performed by the Operations Team.
• Provides tier-3 helpdesk support for domain area as needed
• Maintains a high quality of technical support to ensure effective productivity for the management, established employees, and future THE TRADE DESK team members.
• Maintains a high level of communication and positive professional relations with our current and/or future vendors and suppliers
• Other duties as assigned

Who you are: 

• Bachelor’s degree in related IT field required
• Cisco certification desired but not required with demonstrated experience
• Eight to ten years of experience in a similar hands-on engineering role working with: Designing, troubleshooting and maintaining Cisco Meraki routers, firewalls, layer 2 / layer 3 switches, wireless access points and VPN.Wireless layout and channel optimization, Meraki Advanced Security, QoS prioritization, Traffic shaping, HA/Failover, BGP.  Job level will commensurate with experience.
• Network security access control systems with IPS, Anti-Malware, Anti-virus, URL filtering, Web Proxy, DDOS mitigation etc.
• New site deployments and equipment provisioning or replacement through both in-person installations and pre-configure / ship for remote guided installations.
• Advanced network tracing tools
• Two to five years configuration experience working with:Cloud PBX (Ring Central, Zoom Voice) Meeting management software (Zoom, Microsoft Teams)New circuit provisioning and carrier management
• Azure infrastructure, virtual networks and virtual devices
• Experience with supporting offsite and international users required Previous experience working for a hyper-growth company is preferred Prior experience working with the ITIL framework in a SOX regulated environment is highly preferred.

PHYSICAL DEMANDS

• Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day
• Position requires the ability to speak and hear 50% of the time 
• Must be able to lift up to 50 pounds

SAFETY REQUIREMENTS

• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of our safety policies
• Must be willing to report safety violations and potential safety violations to appropriate supervisor or management

AVAILABILITY REQUIREMENTS

• Attendance
• Must maintain regular and acceptable attendance.
• Regular Hours:
• Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
• Overtime:
• Must be available and willing to work such overtime per week as we determine is necessary or desirable to meet business needs
• Weekend and Holiday: 
• Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet THE TRADE DESK business needs.
• Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner. 

#LI-TP1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.