IT Service Desk Supervisor jobs in the United States

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Service Desk Supervisor
  • Five Rivers IT Inc.
  • Rochelle, NJ FULL_TIME
  • A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery management. The successful candidate will be responsible for the continuous improvement of the day-to-day responsibilities of the Service Desk. Responsible for ensuring outstanding service delivery to the company. Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction.

    Required Skills:

    • Appropriate technical certification(s) are preferred (e.g., ITIL v4)
    • 7 years of relevant experience, ideally in a large MSP Service Desk environment
    • Demonstrated experience leading an IT Support team or function
    • Demonstrated experience with ITIL-oriented process design for IT Service Management
    • Demonstrated experience working in a time-sensitive, high-visibility environment
    • Experience with leading service desk performance indicators and service level standards
    • Experience with leading service desk technology solutions for IT and non-IT users (e.g., ConnectWise Manage)

    Responsibilities:

    • Create, measure, and report on support teams KPI's against defined performance SLAs and proactively lead continuous improvement efforts (in partnership with cross-functional IT stakeholders as appropriate)
    • Deploy and promote ITIL best practices
    • Create and Review IT Service Desk training materials and ensure proper training of all team members
    • Develop monthly reports on the service desk team’s productivity
    • Monitor, mentor, coach, and assist team members in delivering quality support
    • Will need to identify processes and procedures to develop faster and less expensive ways for productivity
    • Sets goals and expectations for all daily tasks and projects
    • Extensive Knowledge of Active Directory, DNS, VSphere, M365 Administration, general networking principles, & customer service skills
    • Documents system changes through change management, team processes and procedures, and system diagrams
    • Strong attention to detail, along with organizational and time management skills are a must

    Other Details about the Job

    • This is a Full-Time position.
    • All standard benefits are included such as medical/dental/vision insurance and vacation time.
    • We encourage and reward professional certifications
    • Salary will be based on experience. A discretionary bonus is given out based on performance. Please send your resume with the expected salary. Applications lacking the expected salary will not be considered
    • You will be placed at our Saddle Brook, NJ office, post-pandemic. Please do not apply if you are not local or are not willing to relocate

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  • 26 Days Ago

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IT Service Desk Supervisor
  • Nordic Global
  • Madison, WI FULL_TIME
  • Make a difference. Be happy. Grow your career.IT SERVICE DESK SUPERVISORThe IT Service Desk Supervisor manages, mentors, and develops a team of the first and second level technical support Service Des...
  • 20 Days Ago

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IT Service Desk Supervisor
  • Employment Opportunities
  • Wenatchee, WA FULL_TIME
  • JOB SUMMARY • The IT Service Desk Supervisor’s primary job function is to plan, organize and direct the IT Support Specialist staff in providing technical and functional support to CVCH staff and cont...
  • 25 Days Ago

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IT Service Desk Assistant/ IT Assistant
  • Detroit IT
  • Birmingham, MI FULL_TIME
  • Job Description: Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of...
  • 25 Days Ago

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IT Service Desk Agent
  • Global Healthcare IT
  • Los Angeles, CA FULL_TIME
  • Summary: The Service Desk Agent, Lead will be responsible for overseeing all related operations of the support center, servicing all internal and external customers. The Service Desk provides a centra...
  • 2 Days Ago

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IT Service Desk Consultant (Reactive)
  • Next7 IT
  • Cranberry, PA FULL_TIME
  • Why Next7 IT?Join a team that provides the highest customer support experience through standard operating procedures, well-developed support tools, and customer service-focused support staff.We are ac...
  • 1 Month Ago

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Business System Analyst
  • Milestone Technology
  • Bethesda, MD
  • About Our Company This is an opportunity for the best of both worlds between being on the ground floor of an exciting op...
  • 7/20/2024 12:00:00 AM

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Service Desk Program Manager - PMP ITIL and Active Top Secret required
  • General Dynamics Information Technology
  • Washington, DC
  • Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningfu...
  • 7/20/2024 12:00:00 AM

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Patient Service Coordinator
  • Medstar Research Institute
  • Potomac, MD
  • Per Diem Urgent Care - Potomac 350 Fortune Terrace D Support and Patient Services - Non-Clinical Day / Evening Shift wit...
  • 7/20/2024 12:00:00 AM

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Technician (Field Service Representative) - Arlington, VA
  • VetJobs
  • Arlington, VA
  • Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
  • 7/20/2024 12:00:00 AM

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Tier 1 Call Center Representative
  • Gridiron IT
  • Herndon, VA
  • Gridiron IT is seeking 2 Call Center Representatives to work an overnight shift on a remote basis. Location: Remote Clea...
  • 7/17/2024 12:00:00 AM

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Service Desk Deputy Program Manager - Active Top Secret required
  • General Dynamics Corporation
  • Washington, DC
  • Responsibilities for this Position Location: USA DC Washington - Customer Proprietary (DCC202) Full Part/Time: Full time...
  • 7/16/2024 12:00:00 AM

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Business Analyst (Milestone Technology)
  • Rapid Finance
  • Bethesda, MD
  • Business Analyst (Milestone Technology) About Our Company This is an opportunity for the best of both worlds between bei...
  • 7/16/2024 12:00:00 AM

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Client Service Associate
  • JTB INTERNATIONAL INC
  • McLean, VA
  • Job Description Job Description Global Advisor Group provides financial planning and wealth management services to clien...
  • 7/16/2024 12:00:00 AM

Income Estimation for IT Service Desk Supervisor jobs
$72,819 to $99,712