IT Specialist jobs in Lexington, KY

Job Overview

We are seeking an IT Service Desk Specialist to join our dynamic team in a remote capacity. This pivotal role is essential for providing top-tier technical assistance and support to our end users, ensuring seamless operations and high levels of customer satisfaction.

Key Responsibilities

• Deliver exceptional technical support and troubleshooting assistance to end users.
• Effectively communicate technical concepts to non-technical individuals.
• Collaborate with team members and work independently to resolve issues promptly.
• Maintain accurate documentation of support requests and their resolutions.
  
  

Required Skills

• Proficient understanding of Windows operating systems.
• Familiarity with common software applications, including Microsoft Office Suite and web browsers.
• Basic knowledge of networking concepts and protocols.
• Strong verbal and written communication skills, coupled with excellent interpersonal abilities.
• Proven problem-solving capabilities and a customer-centric approach.
• Experience with ticketing systems and remote support tools is preferred.
  
  

Qualifications

• 1-2 years of progressive experience in a technical support role is essential.
• An Associate’s or Bachelor’s degree in a related field is preferred.
  
  

Career Growth Opportunities

We are committed to the continuous professional development of our employees, providing avenues for skill enhancement and career advancement within our organization.

Company Culture And Values

Our organization thrives on collaboration and effective communication, with an emphasis on a customer-focused approach in IT support. We foster a welcoming environment that encourages team members to succeed and contribute to one another’s growth.

Employment Type: Contractor