IT Support Analyst jobs in Burlington, VT

Job Description

JOB SUMMARY/OBJECTIVES:

The IT Support Analyst serves plays a crucial role in ensuring smooth operations within Lamoille Health Partners. They provide technical support to staff, addressing IT-related issues promptly and efficiently. This position requires excellent communication skills, a customer-centric approach, and a solid understanding of healthcare systems.

ESSENTIAL FUNCTIONS:

User Support

• Provide quick and effective assistance with information technology systems via phone, email, or in person.
• Troubleshoot hardware, software, and network issues for end-users
• Assist with login problems, password resets, and access permissions.
  
  

Incident Management

• Log and track incidents using ticketing system
• Prioritize and escalate issues based on severity and impact
  
  

Software and Hardware Maintenance

• Install, configure, and maintain software applications used in the healthcare setting.
• Set up and troubleshoot desktops, laptops, printers, and other devices
• Perform routine maintenance tasks, such as updates and patches.
• Maintain software and hardware inventory, order stock and store electronic components.
  
  

Training and Documentation

• Train users on basic IT procedures and best practices
• Document common issues and their resolutions
  
  

Compliance and Security

• Ensure compliance with HIPAA regulations and other healthcare data privacy laws.
  
  

Collaboration

• Work closely with clinical staff, administrators, and external vendors.
• Participate in IT projects related to system upgrades, implementations, and enhancements.
  
  

Other

• Abides by Lamoille Health Partners’ Compliance Program and Standards of Conduct during term of employment.
  
  

Note that this job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of the Team Member for this position. Duties, responsibilities may change at any time with or without notice.

EDUCATION/EXPERIENCE:

A minimum of a bachelor’s or associate degree in computer science or related field is preferred with minimum of 1 year of related experience or education.

SKILLS AND KNOWLEDGE REQUIRED:

Technical expertise, debugging skills

Problem-solving skills

Proven competency with Microsoft Office Suite of programs.

Customer service orientation

Be a team player and a forward thinker who can be proactive with IT needs, as well as be able to handle the social interactions conducive to building a good rapport with our internal users.

Demonstrated personal and professional skills.

Demonstrated ability to work in fast-paced environment and maintain confidentiality.

WORKING CONDITIONS:

Internal: Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties.

PHYSICAL DEMANDS:

Work involves standing and walking for long periods of time, but some duties are performed from a seated position. There is potential for eyestrain from extended computer work. Deadlines, workloads during peak periods and changing priorities may cause increased stress levels. Work may include occasional kneeling, bending, pushing, pulling, moving, or carrying objects weighing approximately 50 pounds such as equipment, battery packs, servers, and soft goods.

TRAVEL REQUIREMENTS:

Travel between practice/office locations is expected in this position.

SUPERVISORY RESPONSIBILITIES:

None