IT Systems Specialist jobs in the United States

Description

Join our Information & Technology team in Minneapolis (Bloomington, MN) as a dedicated Systems Support Specialist. In this role, you will be integral to our IT operations, delivering exceptional support to our team and ensuring seamless system functionality. If you are passionate about technology, enjoy problem-solving, and excel in customer service, this opportunity is for you.

Responsibilities

• Utilize ITIL-based processes to efficiently handle and resolve incoming incidents, requests, and demands.
• Analyze, troubleshoot, and implement solutions with minimal escalation to the system admin support team.
• Provide user training on various applications and office products.
• Perform remote system repairs using remote tools.
• Follow up with users, provide feedback, and ensure issues are resolved.
• Maintain and update records, knowledge base articles, and tracking databases.
• Use your expertise to improve products or services and meet departmental performance goals.
• Take ownership of troubleshooting and resolving technical issues, identifying trends and root causes.
• Act as a subject matter expert for Salesforce-related tickets.
• Properly escalate unresolved issues to the IT Service Desk Team Lead.
• Undertake additional duties as assigned.
  
  

Requirements

• An associate degree or equivalent work experience.
• 1 - 2 years of experience in a desktop support environment (preferred).
• Experience supporting Salesforce (preferred).
• Basic familiarity with Office 365 applications, including Teams, Outlook, OneDrive, and Groups (preferred).
• Strong background in customer service (required).
• Knowledge of Microsoft Windows operating systems and Microsoft Office Professional, including Microsoft Teams.
• Understanding of TCP/IP and networking concepts.
• Proficiency in remote support for office hardware.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Capability to communicate effectively via video conferencing and telephone (Teams, Zoom, etc.).
• Detail-oriented with strong organizational skills and the ability to work independently or as part of a team.
• Problem-solving skills that match the level of responsibility.
• Ability to maintain sensitive and confidential information.
• Availability to work an 8-hour shift, Monday to Friday, between 10:30 am - 7:00 pm Central Time, with occasional overtime during peak seasons.
• Commitment to working onsite in Bloomington, MN, at least 4 business days a week.
  
  

Benefits

We offer a competitive benefits package, including:

• Medical, dental, and vision coverage.
• Paid time off.
• 401(k) match and annual discretionary contribution based on business performance.
• Paid parental leave and adoption assistance.
• Education assistance and volunteer paid time off.
• Charitable contribution match, and more!
  
  

Ready to Start Something Special?

If you are enthusiastic about technology and ready to make a difference, we'd love to hear from you. Apply today and take the next step in your career with us!

Employment Type: Full-Time