IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a motivated and technically skilled individual for a Systems Analyst/ IT Vendor Manager position at our manufacturing facility. The successful candidate will have a strong problem-solving ability, an understanding of various hardware systems, and a willingness to learn and adapt in a dynamic environment.
Responsibilities:
- Collaborate with cross-functional teams to gather requirements and understand business needs
- Troubleshoot and resolve end-user issues related to hardware (e.g., printers, WiFi devices, Windows PCs, iPads, monitors, scanners) and software (e.g., Microsoft Office applications, ERP systems).
- Apply system updates and manage system images for Windows PCs.
- Configure and troubleshoot hardware devices, including setting up new devices and resolving connectivity issues.
- Work effectively with Microsoft Office, particularly in managing and handling various information tasks within spreadsheets.
- Define project needs to prospective contract partners, present proposals to management and make vendor recommendations.
- Collaborate effectively with team members to ensure the smooth operation of systems and to facilitate the resolution of user issues.
- Install and manage Vorne scoreboard systems and Banner monitoring equipment.
- Create technical documentation and provide training to end-users
- Stay up-to-date with emerging technologies and industry trends
Qualifications:
- Degree in Computer Science, Information Systems and/or related field. Candidates with relevant certifications and work experience will also be considered.
-Basic knowledge of network configurations and troubleshooting.
-Familiarity with Windows system administration tasks, such as applying updates and managing system images.
- Experience with Microsoft Office, particularly with Excel for data manipulation and report generation.
- Basic understanding of ERP systems.
- Willingness to work in an industrial environment.
- Proficient in data analysis and problem-solving
- Excellent communication and collaboration skills
- Ability to work independently and manage multiple projects simultaneously
Benefits:
- Comprehensive health insurance coverage
- 401k plan with employer match
- Paid time off
- Professional development opportunities
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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