IT Vendor Management Analyst jobs in Champaign, IL

IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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IT Technical Analyst
  • MasterBrand Cabinets LLC
  • Arthur, IL FULL_TIME
  • Job Description

    The Technical Analyst II implements and supports facility and division desktop equipment and is the key technical resource responding to end-user desktop incidents and requests at the plant facility. The Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond their ability or responsibility are communicated promptly to senior-level support personnel. Support to other division and facility DT (Digital Technology) personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division DT staff rotation. The Technical Analyst II adheres to and supports MBC DT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of DT desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.

    Accountabilities

    Provides a superior customer support experience for users while troubleshooting issues over the telephone and providing timely follow-up on open customer issues

    Effectively troubleshoot issues for software on all platforms including desktops, servers, iSeries, and Mainframe

    Enter, assign, and escalate issue tickets entered in our Help Desk software, as needed

    Set-up new computers and provide technical support for desktop and laptop computers

    Monitor and manage entire lifecycle of service resources to optimize DT investments

    Installs and repairs facility equipment and software, including but not limited to terminals, personal computers, printers, cabling, scanners, and related software products

    Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical resource to resolve the problem and coordinates with other technical areas, as needed

    Mentors, trains and supports entry-level technical analysts

    Performs facility-based moves, adds, and changes (MACs), as needed

    Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

    Reviews problem tracking databases to identify trends and CI opportunities

    Provides 24x7 on-call support based on division, and responds to issues as warranted

    Recommends process changes that improve the implementation, maintenance, and support of desktop equipment and software

    Effectively works with customers, Service Desk, and Technical Services personnel

    Participates in meetings, committees, and continuing education to improve individual, departmental, and organizational performance

    Adheres to and supports DT standards, policies, and procedures

    Perform other duties as assigned

    Characteristics & Attributes

    Ability to follow documented operational procedures and independently organize, coordinate, and complete job orders

    Ability to install and configure pc components, including Windows operating systems, software applications, and printers

    Ability to communicate with staff and other departmental representatives concerning job order needs or assignments

    Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines

    Ability to troubleshoot computer and peripheral issues on both inbound and outbound calls

    Ability to investigate and solve hardware and/or software setup problems or errors using established procedures; Possesses strong analytical skills

    Ability to provide onsite and telephone support to customers and perform call triage/escalate calls appropriately strong knowledge of Windows desktop operating systems and software

    Excellent communication skills; Demonstrates a customer orientation

    Strong interpersonal skills with the ability to influence others

    Ability to multitask

    High energy, motivating, roll-up-the-sleeves team player exhibiting the 5 traits of MBC (Passion, Integrity, Teamwork, Confidence, Hard work)

    Ability to conduct research utilizing books, publications, and the Internet

    Performs work in production-type facility other related duties as required to accomplish the objectives of the position.

    Strong knowledge of windows desktop operating systems.

    Strong knowledge in desktop software such as Office, Visio, MS-Project etc.

    General knowledge of Local Area Networks including CISCO routers, switches, hubs, VPN, PBXs, Voicemails.

    Excellent communication skills; positive customer-centric attitude.

    Excellent analytical and problem-solving skills.

    Sense of urgency and self-motivation; ability to work under pressure and meet deadlines.

    Ability to work independently, prioritize, and manage multiple competing priorities.

    There will be some travel to other MBC locations; may travel up to 10%.

  • 24 Days Ago

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Pricing and Revenue Management Analyst
  • Fairlawn Real Estate
  • Champaign, IL FULL_TIME
  • Description: Description We are seeking a highly motivated Pricing and Revenue Management Analyst to join our growing team at Fairlawn in either Champaign, IL or Chicago, IL. The ideal candidate will ...
  • 19 Days Ago

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Management and Program Analyst
  • US Natural Resources Conservation Service
  • Champaign, IL FULL_TIME
  • Duties Supports and assists in project management activities related to contracts, monitoring funding activity/utilization, performance timelines and contractual reporting requirements. Uses qualitati...
  • 7 Days Ago

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Financial Management Analyst
  • utah
  • Campus, IL FULL_TIME
  • Provides strategic financial analysis to department management; coordinates program and operations research and analysis; and provides successful planning, administration and execution of a specific p...
  • 15 Days Ago

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Business/Administrative Associate, Vendor Services
  • illinois
  • Urbana, IL FULL_TIME
  • Duties & ResponsibilitiesCreate, maintain, and update vendor records in the University's databases to ensure the accuracy and completeness of vendor profiles. This requires a variety of critical-think...
  • 10 Days Ago

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Registered Nurse
  • It Resource Hunter
  • Mattoon, IL PART_TIME,FULL_TIME
  • Registered Nurses are responsible for the assessing, planning, implementing, and evaluating individualized patient care delivery. The Registered Nurse providers clinical leadership to the patient care...
  • Just Posted

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0 IT Vendor Management Analyst jobs found in Champaign, IL area

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Manager, Treasury and Tax
  • CARLE
  • Champaign, IL
  • The Manager of Treasury & Tax is responsible for the tax and finance operations of Carle hospitals and certain business ...
  • 3/28/2024 12:00:00 AM

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Chemist II
  • Stratum Reservoir
  • Champaign, IL
  • Job description Looking for an experienced chemist responsible for conducting routine tests following Standard Operating...
  • 3/28/2024 12:00:00 AM

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Senior Merchandiser
  • Clarkson Grain Company
  • Cerro Gordo, IL
  • About Clarkson Grain Company For over 50 years, Clarkson has been an industry pioneer in the production and supply of id...
  • 3/28/2024 12:00:00 AM

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Information Systems Analyst
  • Flex-N-Gate Corporation
  • Urbana, IL
  • Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of th...
  • 3/27/2024 12:00:00 AM

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Chemist II
  • Stratum Reservoir
  • Champaign, IL
  • Job description Looking for an experienced chemist responsible for conducting routine tests following Standard Operating...
  • 3/27/2024 12:00:00 AM

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GT Technical Analyst (Structured Cabling)
  • Archer Daniels Midland
  • Decatur, IL
  • Job Description GT Installations Support Analyst II - Decatur, IL Position Type: Exempt Location: Decatur, IL Position S...
  • 3/27/2024 12:00:00 AM

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Management and Program Analyst
  • Natural Resources Conservation Service
  • Champaign, IL
  • Summary The incumbent is responsible for conducting studies of financial operations, programs and organizations; develop...
  • 3/26/2024 12:00:00 AM

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Behavior Analyst (BCBA)
  • Lighthouse Autism Center
  • Champaign, IL
  • Job Type Full-time Description $8,000 signing bonus! At Lighthouse Autism Center (LAC), we combine our values and clinic...
  • 3/24/2024 12:00:00 AM

Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area. Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Vendor Management Analyst jobs
$58,132 to $76,508
Champaign, Illinois area prices
were up 1.3% from a year ago

IT Vendor Management Analyst in Schenectady, NY
This role will report to the Director of Software, Risk, and Vendor Management of Production Services.
February 20, 2020
IT Vendor Management Analyst in Tallahassee, FL
Researches, analyzes and evaluates vendors and recommends new vendor purchases.
February 11, 2020
IT Vendor Management Analyst in Los Angeles, CA
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world.
December 08, 2019